Heather McNew
Prole
Summary
Dynamic manager with a proven track record at Hitchin Post Grill, excelling in customer service and operational efficiency. Skilled in financial reporting and staff scheduling, I fostered repeat business through exceptional service. Adaptable and detail-oriented, I streamlined processes to enhance productivity and ensure accurate cash handling.
Overview
23
23
years of professional experience
Work History
Manager
Hitchin Post Grill
08.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
Bartender
Brew Haus
01.2011 - 08.2015
- Trained new bartenders on beverage preparation and customer service standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Manager
Holleywood Video
04.2003 - 04.2009
- Conducted interviewing and hiring of employees, and implemented efficient scheduling.
- Streamlined inventory management processes, leading to more efficient operation.
- Ensure employee drawers were balanced daily.
- Responsible for bank deposits and end of day reconciliation.
Education
High School Diploma -
Scavo High School
Des Moines05-1996
Skills
- Customer service
- Adaptability and flexibility
- Managing operations and efficiency
- Documentation and reporting
Timeline
Manager
Hitchin Post Grill
08.2015 - Current
Bartender
Brew Haus
01.2011 - 08.2015
Manager
Holleywood Video
04.2003 - 04.2009
High School Diploma -
Scavo High School