Heather Comeens
DeLand,FL
Summary
Dynamic Operations Manager with 8+ years experience, with over 2 years in a management role, specializing in healthcare operations and patient coordination. Acted as primary liaison between healthcare providers and patients, assuring exceptional customer service was delivered. Personally managed multi-line phone system, patient calendaring and billing procedures accurately, maintaining confidentiality. Extremely organized and task oriented, motivated to achieve team goals. Quick learner who is excited to take on new challenges with a new company.
Overview
10
10
years of professional experience
Work History
Operations Manager
Nuviva Medical Weight Loss
03.2022 - 12.2024
- Managed daily operations of a medical clinic, serving 500+ patients weekly
- Acted as primary point of contact for new and existing patients
- Increased clinic revenue by 118% (2022–2024)
- Handled billing and ensured timely payments using QuickBooks
- Managed inventory and placed supply orders as needed
- Streamlined medical document organization for improved provider access via EHR system
- Coordinated patient scheduling, check-ins, check-outs, and payments
Patient Coordinator
TClinics USA
01.2022 - 12.2024
- Served as primary liaison for hormone therapy clinic, managing 700+ patients
- Contributed to a 60% revenue increase (2022–2024)
- Maintained accurate electronic health records (EHR) for improved patient care and compliance with HIPAA regulations
- Expedited prescription refills by efficiently coordinating between providers and pharmacies
- Conducted patient assessments and communicated treatment options based on medical history
- Acted as key liaison between patients and doctors, ensuring clear communication and thorough chart review
Nutrition Coach
Nuviva Medical Weight Loss
08.2016 - 03.2022
- Performed detailed nutritional assessments based on health history and requirements, seeing 15+ patients per day
- Conducted new patient consultations to assess program suitability
- Increased sales by upselling additional services/products to current patients
- Assisted in developing personalized meal plans considering lifestyle and medical concerns
- Provided weekly follow-ups, including weigh-ins, assessments, and behavior coaching
- Performed EKGs, monthly assessments (BMI, body fat, metabolic rate), and administered injections.
- Managed administrative tasks, including scheduling, phone support, filing, and stocking patient rooms
Master Trainer
LA Fitness
02.2015 - 08.2016
- Designed personalized exercise programs based on client goals, abilities, and experience
- Educated clients on exercise modifications and safe movements for injury prevention
- Increased client base through referrals driven by satisfaction and results
- Conducted monthly evaluations (weight, body fat, measurements, strength, endurance)
- Provided nutritional guidance to support health and wellness during training
Personal Training Sales Counselor
LA Fitness
09.2014 - 01.2015
- Built rapport with new gym members and conducted welcome calls to schedule complimentary training sessions
- Conducted initial assessments on body composition, fitness, and injury prevention
- Consistently met department sales goals
- Discussed fitness goals with members and introduced personal training packages
- Designed creative and engaging workout plans to sell personal training services to new and existing members
Education
Bachelor of Science - Exercise And Sport Science
East Carolina University
Greenville, NC05.2014
Skills
- Operations Management
- Business Development
- Product Sales and Service
- Administrative Assistance
- Patient Relationships
- Written/Verbal Communication
- Critical Thinking
- Detail Oriented
- Calendaring
- Collaboration
- Multitasking
- Quickbooks
- EHR Software
- MS Office Suite
Timeline
Operations Manager
Nuviva Medical Weight Loss
03.2022 - 12.2024
Patient Coordinator
TClinics USA
01.2022 - 12.2024
Nutrition Coach
Nuviva Medical Weight Loss
08.2016 - 03.2022
Master Trainer
LA Fitness
02.2015 - 08.2016
Personal Training Sales Counselor
LA Fitness
09.2014 - 01.2015
Bachelor of Science - Exercise And Sport Science
East Carolina University
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