Heather Meisetschlaeger
Bastrop County
Cedar Creek,TX
16
years of professional experience
Detail-oriented administrative assistant with expertise in scheduling, data entry, and office administration. Proven ability to streamline processes and enhance productivity, ensuring compliance with all regulatory standards.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Work History
Administrative Assistant
3 Years 9 Months- Managed scheduling and coordination of meetings for department leadership.
- Assisted in processing departmental correspondence and documentation efficiently.
- Maintained accurate records and files in compliance with state/county regulations.
- Facilitated communication between departments, enhancing collaboration on key projects and initiatives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office procedures to enhance workflow efficiency and productivity.
911 Communications Supervisor
12 Years 3 Months- Supervised daily operations of 911 communications center, ensuring efficient response to emergency calls.
- Coordinated training programs for new dispatch personnel, enhancing team performance and service delivery.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Monitored real-time communication systems, maintaining operational readiness during high-stress situations.
- Conducted performance evaluations for dispatch staff, fostering professional development and accountability within the team.
- Collaborated with law enforcement agencies to streamline inter-agency communication and enhance public safety efforts.
- Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
High School Diploma
Skills
Customer service
Data entry
Computer skills
Office administration
Critical thinking
Strong problem solver
Scheduling
Timeline
Administrative Assistant
Bastrop County
11.2022 - CurrentRead More
911 Communications Supervisor
Bastrop County Sheriff's Office
07.2010 - 10.2022Read More
W.B. Ray
High School Diploma
Read More