Heather Mendenhall
Prairie Grove,AR
Summary
New graduate Registered Nurse seeking a full-time position in a hospital setting to provide exceptional patient care. Experienced Certified Medical Assistant with a solid thirteen-year track record. Proficiently supported physicians across diverse areas, including pediatrics, internal medicine, family medicine, obstetrics and gynecology, general surgery, cardiology and orthopedics. Currently collaborating with busy orthopedic practice physicians, I consistently demonstrate a passion for continuous learning and possess a remarkable ability to acquire new skills rapidly. Known for exceptional organizational skills and efficiency, thriving in collaborative environments where teamwork is paramount.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ozark Orthopaedics
05.2015 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations and procedures.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Oriented and trained new staff on proper procedures and policies.
- Removed and applied various types of splints and casts on upper and lower extremities.
- Removed sutures and staples.
- Cleaned and sterilized instruments using an autoclave.
- Performed weekly and monthly autoclave cleanings.
- Prepared information from patient charts for provider's clinic each day.
- Managed daily clinic schedule for individual providers.
- Managed surgery schedule for individual providers.
- Communicated with patients and facilities to schedule surgeries and provide necessary information to both parties.
- Fitted individual patients various durable medical equipment items, such as slings, braces, and boots.
- Performed role as EMR super-user to educate and assist coworkers with usage of EMR. Attended conference in Atlanta, GA with CEO and managers of clinic to represent this role and learn new techniques to implement in our clinic.
Certified Medical Assistant
Northwest Family Medicine
03.2013 - 05.2015
- Performed role as EMR super-user to educate and assist coworkers with usage of EMR
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Liaised with patients and addressed inquiries, appointment requests and other related questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared and administered medications to alleviate patient symptoms.
Certified Medical Assistant
Millard-Henry Clinic
07.2011 - 02.2013
- Administered medication and vaccines (oral, intramuscular, subcutaneous, inhalation) per physician orders
- Performed office duties, such as answering phone calls, obtaining pre-authorizations and pre-certifications, sending referrals, and scheduling appointments
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted physician with in-office procedures (i.e., circumcision, lumbar puncture)
- Performed diagnostic testing and procedures as directed by physician (i.e., deep nasal suctioning, straight catheterization, EKGs, nasal swabs)
Education
Associate Degree of Nursing - Nursing
Crowder College McDonald County
Pineville05-2025
Associate of Applied Science (AAS) - Medical Assisting
Arkansas Tech University
Russellville, AR01.2010
Skills
- Medication Administration
- Patient Care
- Triage
- Phlebotomy
- HIPAA protocols
- Team collaboration and communication
- Sterilization techniques
- Patient-focused care
- Calm and level-headed under duress
- Simple and complex dressings
- EKG administration
- EMR / EHR
- Quick problem solver
Certification
- CPR and AED, 09/01/23 - 09/30/25, Completed cognitive and skills evaluations in accordance with the curriculum of the American Heart Association BLS for Healthcare Providers (CPR and AED) Program.
- Certified Medical Assistant, 07/01/10 - 06/30/25, Certified by American Association of Medical Assistants and a member in good standing since July 2010.
References
Available upon request.
Special Skills
- Effective communicator and team member.
- Ability to solve problems with a unique approach.
- Excel at time management.
Timeline
Certified Medical Assistant
Ozark Orthopaedics
05.2015 - Current
Certified Medical Assistant
Northwest Family Medicine
03.2013 - 05.2015
Certified Medical Assistant
Millard-Henry Clinic
07.2011 - 02.2013
- CPR and AED, 09/01/23 - 09/30/25, Completed cognitive and skills evaluations in accordance with the curriculum of the American Heart Association BLS for Healthcare Providers (CPR and AED) Program.
- Certified Medical Assistant, 07/01/10 - 06/30/25, Certified by American Association of Medical Assistants and a member in good standing since July 2010.
Associate Degree of Nursing - Nursing
Crowder College McDonald County
Associate of Applied Science (AAS) - Medical Assisting
Arkansas Tech University
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