Heather Mendez
College Point,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Associate
Bath & Body Works
11.2022 - 01.2023
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Senior Operations
Old Navy
07.2020 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Inventory
- Managed team of 2-10 per shift
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Organized and assisted with store events
Sever
Lessing Catering
01.2020 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Volunteer- Camp Leader
Independence Chicago Park
07.2018 - 08.2018
- Chaperoned children from the ages of 3 years old and 5 years old
- Led daily activities such as arts and crafts
- Led reading circle time
- Attendance of all campers.
Volunteer- Clerical Worker
Elmhurst Hospital Center
07.2017 - 09.2017
- Processed discharge patients
- Managed Pediatrics registration log
- Served food to the patients
- Assisted with recreational activities for the patients.
Education
No Degree - Nursing
Molloy College
05.2026
High School Diploma -
St Agnes High School
05.2020
Skills
- Management
- Multi-tasking
- Dining Customer Service
- Bilingual
- Time management
- Organized
- Verbal and Written Communication
- Sales Expertise
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate
Bath & Body Works
11.2022 - 01.2023
Senior Operations
Old Navy
07.2020 - 05.2022
Sever
Lessing Catering
01.2020 - 03.2020
Volunteer- Camp Leader
Independence Chicago Park
07.2018 - 08.2018
Volunteer- Clerical Worker
Elmhurst Hospital Center
07.2017 - 09.2017
No Degree - Nursing
Molloy College
High School Diploma -
St Agnes High School
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