Heather Meza
Corpus Christi,TX
Summary
Proficient in fostering inclusive learning environments and enhancing student engagement. Known for strong communication skills and effective orientation management, dedicated to empowering students through tailored support in GED/ESL programs.
Overview
5
5
years of professional experience
Work History
Orientation Coordinator
Del Mar College AEL
Corpus Christi, Texas
04.2025 - Current
- I lead three hour orientation sessions for diverse groups of new students, enhancing their understanding of the GED/ESL program, the pre-testing experience and prep class characteristics along with the resources available through the program, our college, and the college's community partners.
- Following Orientation, I enter data giving students credit for attending; I register students into GED prep classes based on their pre-test scores and their schedule availability.
Call Center Operator
Del Mar College
Corpus Christi, Texas
12.2023 - 04.2025
- Answered incoming calls and provided professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone and email.
- Resolved customer inquiries, questions and concerns to consistently offer students understandable information.
- Engaged with other department employees when necessary to answer student questions and solve customer issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Customer Service Representative
Del Mar College Student Enrollment
Corpus Christi, Texas
12.2020 - 12.2023
- Answered new student questions regarding how to apply for Del Mar College, how to register for classes,
- Directed students looking for departments, classroom buildings or offices.
- Entered enrollment data.
- Scanned documents into E-trieve.
Education
Associate of Arts - Foreign Language Spanish
Del Mar College
Corpus Christi, TX12-2023
Skills
- HSE/ESL expertise
- Diverse student engagement
- Communication proficiency
- Student support
- Spanish language skills
- Orientation coordination
- Interpersonal abilities
Languages
Spanish
Professional
Timeline
Orientation Coordinator
Del Mar College AEL
04.2025 - Current
Call Center Operator
Del Mar College
12.2023 - 04.2025
Customer Service Representative
Del Mar College Student Enrollment
12.2020 - 12.2023
Associate of Arts - Foreign Language Spanish
Del Mar College