Heather M. Hartley
Auburn,AL
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Clinical Territory Manager
Medtronic Diabetes
07.2021 - 01.2024
- Plans, organizes and manages assignments within allotted budget.
- Conducts on-site education related to the management of patients with diabetes using Medtronic diabetes products, which includes demonstrating products, providing customer care and sales support, and training individuals on Medtronic Diabetes products.
- Perform assessment and interpretation of the customer’s medical device or personal data logs to assist the person with diabetes in using their data in making decisions that are beneficial to his/her health.
- Provided quality inpatient and outpatient diabetes education in both individual and class setting to persons with diabetes both newly diagnosed or with a previous diagnosis of diabetes. Education provided included self-monitoring of blood glucose, diabetes medication education, insulin initiation, healthy eating, safety, and when to call health care provider.
- Provided training and education on insulin pumps, continuous glucose monitors, and glucometers.
- Performed assessment and interpretation of the patient’s medical device or personal data logs to assist the person with diabetes in using their data in making decisions that are beneficial to his/her health.
- Collaborated with healthcare providers both inpatient and outpatient in making medication recommendations for the patient.
- Provide both in-person and virtual trainings and education to persons with diabetes and their families on their insulin pumps and Continuous Glucose Monitors.
- Serve in a role that indirectly supports sales activities.
- Collaborates with sales counterpart to develop and implement territory growth strategies
- Assist HCPs in assessing and managing patient’s Medtronic therapy to ensure positive and healthy outcomes.
- Troubleshoots clinical and technical issues regarding Medtronic products and therapies.
- Promote confidence in the ability of the person with diabetes to utilize their Insulin Pump and/or CGM therapy safely and effectively for improved health outcomes.
REGISTERED NURSE
CPT Medtronic Diabetes Division
07.2017 - 07.2021
- Provide both in-person and virtual trainings and education to persons with diabetes and their families on their insulin pumps and Continuous Glucose Monitors.
- Collaborate with the client’s physician, pharmacists and Medtronic Principal Diabetes Clinical Manager to establish and follow the client’s plan of care.
- Work to ensure that the client is provided the education needed to use his/her medical device safely and for positive health outcomes.
- Provide one-on-one education in both an in-home or clinical setting.
- Interact and communicate with patients of all ages and ethnic backgrounds, giving quality medical device training and diabetes education.
- Provide follow-up phone calls and visits with clients to assess their device usage and offer continued education and support per the client’s individual needs.
- Collaborate with the person with diabetes’s HCP in sharing and evaluating therapy outcomes.
REGISTERD NURSE/CDCES
East Alabama Medical Center Diabetes and Nutrition Center
06.2014 - 07.2018
- Provided quality inpatient and outpatient diabetes education in both individual and class setting to persons with diabetes both newly diagnosed or with a previous diagnosis of diabetes. Education provided included self-monitoring of blood glucose, diabetes medication education, insulin initiation, healthy eating, safety, and when to call health care provider.
- Provided training and education on insulin pumps, continuous glucose monitors, and glucometers.
REGISTERD NURSE
East Alabama Infectious Disease
06.2012 - 06.2014
- Collaborated with healthcare providers both inpatient and outpatient in making medication recommendations for the patient.
- Collaborated with healthcare providers both inpatient and outpatient in making medication recommendations for the patient.
- Collaborated with healthcare providers both inpatient and outpatient in making medication recommendations for the patient.
- Collaborated with healthcare providers both inpatient and outpatient in making medication recommendations for the patient.
REGISTERD NURSE
East Alabama Wound Treatment Center
01.2011 - 06.2012
- Provided quality nursing care to patients with impaired wound healing.
- Collaborated with social workers, home health agencies, iv antibiotic infusion companies and long-term care facilities in finding and developing the best plan of care for the patient’s wound.
- Performed wound care and dressing changes per wound physician’s orders.
- Collaborated with healthcare providers both inpatient and outpatient in making medication recommendations for the patient.
Education
ASSOCIATES - Nursing
Southern Union State Community College
Auburn, AL01.2009
Skills
- Problem-Solving
- Independent working
- Teamwork
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Leadership
- Motivational Interviewing
- Active Listening
- Data Collection
- Troubleshooting
- Interpersonal Communication
- Empathy
- Self-Motivation
- Decision Making
- Multitasking
- Organization
- Microsoft Office
- QuickBooks Pro
- Cerner
- Salesforce
Certification
Certified Diabetes Care and Education Specialist 2015
Accomplishments
- President Primus
- President’s Circle Award 2023 Medtronic Diabetes Division
Timeline
Senior Clinical Territory Manager
Medtronic Diabetes
07.2021 - 01.2024
REGISTERED NURSE
CPT Medtronic Diabetes Division
07.2017 - 07.2021
REGISTERD NURSE/CDCES
East Alabama Medical Center Diabetes and Nutrition Center
06.2014 - 07.2018
REGISTERD NURSE
East Alabama Infectious Disease
06.2012 - 06.2014
REGISTERD NURSE
East Alabama Wound Treatment Center
01.2011 - 06.2012
ASSOCIATES - Nursing
Southern Union State Community College
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