Heather Michaelis
Morris,AL
Summary
Proven leader with extensive experience in customer service and cash handling, demonstrated at Exxon Gas Station where I improved customer satisfaction and minimized financial discrepancies. Skilled in fostering positive relationships and adept at multitasking, I bring a track record of mentoring teams to exceed productivity goals.
Professional retail worker equipped to lead cashier operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.
Diligent [Desired Position] with solid background in managing cashier operations and providing excellent customer service. Effectively trained and supervised cashier teams, ensuring smooth transactions and handling customer inquiries. Demonstrated expertise in cash handling and maintaining accurate financial records.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Cashier
GUNTER OIL COMPANY SHELL GAS STATION
04.2023 - 06.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Led cashiers and associates in providing thoughtful customer service.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Housekeeper
Felder Services
10.2023 - 02.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
Assistant Manager
Exxon Gas Station
04.2022 - 10.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Dollar General Store
01.2022 - 08.2022
- Handled multiple payment methods securely, minimizing discrepancies and po
- Helped customers complete purchases, locate items, and join reward programs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
GED -
Bevill State Community College
Sumiton, ALSkills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Multi-tasking skill
- Adaptability and Dependability
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Timeline
Housekeeper
Felder Services
10.2023 - 02.2024
Head Cashier
GUNTER OIL COMPANY SHELL GAS STATION
04.2023 - 06.2024
Assistant Manager
Exxon Gas Station
04.2022 - 10.2023
Cashier
Dollar General Store
01.2022 - 08.2022
- Food Handler Certification (FHC) - State or County Health Departments.
GED -
Bevill State Community College
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