Abrar zourob
fontana,California
Summary
Seeking a challenging position in a global-minded organization to utilize creative abilities and gain professional experience. Punctual and motivated, excels in busy environments and consistently produces high standards of work. Excellent team worker adept at taking instructions from all levels and building strong working relationships with colleagues. Active and dynamic approach to work, well-organized and always plans ahead to effectively manage time. Excels under pressure, staying within set budgets and targets. Proven track record of effective team leadership and operational oversight as a management professional. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skills in conflict resolution, process improvement, and fostering a positive work environment contribute to success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chevron Gas Station G&M Oil Company
07.2023 - Current
Various Roles
Qatar Cultural and Heritage Events Center and Qatar National Day Committee
07.2019 - 01.2021
- Write officially letters in English and Arabic perfectly
- Communicate and deal with sponsors and investors
- Organize department archives
- Did multitask jobs such as: Communication Dep: Working on all emails, send reminder for other sections, and print emails to the head of Dep to reply
- Check the manager calendar, manage meeting and invitation, organize the Dep archive, and more
- Creative unit: Send and receive email and requests from another Dep, manage the work and send the task to the teams to start work on the designs required
- Manage meeting requests, manage unit archive, and more
- Sponsorship and communication committee: Financial Fraud Awareness
- Information Security Awareness 2016
- Anti-Money Laundering 2015
- Anti-Money Laundering 2017
- Financial Fraud Awareness 2017
- Anti-Money Laundering 2018
- Manage all Qatar national day Sponsors communications, and make sure that all benefits applied from their side as well as from our side
- Received sponsors email and replied officially
- Archive all documents, work on auto system to save all sponsor income, as well as a lot of other work direct from management
Call Center Agent and Fraud Analyst
IBQ Bank
03.2015 - 06.2019
- An energetic call center agent with over 4 years' experience in dynamic call center environment
- Strong communication and computer skills contribute to high levels of efficiency and productivity
- Proven track records in resolving complex customer issues and finding workable solutions
- A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty
- Committed and flexible team member who consistently meets key performance objectives
- Learned and became familiar with fraud cases, as it's part of my daily tasks, after working more than 3 years with the same, I became noticed fraud and phishing from the first glance
- Working at most common bank systems include equation, prim, fraud guard, CRM
- Work as trainer to teach skills and knowledge to employees they might work for the bank
- My experience allowed me to manage multiple tasks while handling the call I can check fraud system, block cards, replied emails in a professional way
- Part of my daily work to check out source emails received through our website as marketing and customer general questions, in the other hand I can read and replied to secure messages received through online site and assist customer to articulate their needs
- Work to sell banks products to different types of customers
Operation Assistant
MFH Co.
04.2014 - 05.2014
- Work to organize the employee schedule and timing for daily work
- Check the CV arrived at company through email and other sources
Financial Accounting
Cultural Center of the Special Needs Community
11.2012 - 01.2014
- Financial position
- Financial performance (income statement)
- Cash flows in accordance with a set of accounting standards
Education
BACHELOR'S DEGREE - BUSINESS ADMINISTRATION
FACULTY OF ECONOMICS AND ADMINISTRATIVE SCIENCES
06-2013
Skills
- Typing Arabic & English
- Microsoft Office Programs
- Internet Navigation
- Call center telephony and technology
- Computer literacy in specific programs and apps
- Technical reporting
- Social media and marketing
Certification
- Harassment, Discrimination or Retaliation Training
- Credit Card, Debit, Text/Digital Coupon and Gift Card Training
- Safe Work Practices
- Cash Handling and Robbery Prevention
- Age Restricted Sales
- Uniform & Visitor Policy
- British Academy of Languages - Affiliated to Cambridge International College (Certificate)
- International British Cultural Center (Certificate)
- 30 Hours Training in Self-Management and Administrative Leadership
- 60 Hours Training in How Can I Be a Leadership
- 15 Hours Training in Project Management Company: SWOT
- Anti-Money Laundering 2014
Personal Information
Date of Birth: 12/22/91
References
- Mohamed Shaath, +974 66999487, +1 302 499 2082
- Nawar Nawar, 7148534062
Hobbies and Interests
- Reading
- Writing
- Drawing
- Travel
- Handmade Products
- Social Media Exploring
Accomplishments
- Achieved a 50% reduction in processing time by completing inventory analysis tasks with high accuracy and efficiency.
- Achieved higher customer satisfaction by effectively assisting with data entry and order fulfillment tasks.
- Achieved more accurate project tracking and cost savings by introducing Trello for project management tasks.
- Used Microsoft Excel to develop automated inventory tracking spreadsheets, improving stock accuracy and reducing manual input errors by 30%.
- Documented and resolved data discrepancy issues, which led to a 15% improvement in reporting accuracy.
Feel free to adjust these to reflect your actual results and specific tasks. Let me know if you'd like help tailoring them further!
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- Avid Reader
- Enjoy participating in sports for overall physical and mental well-being
Timeline
Assistant Manager
Chevron Gas Station G&M Oil Company
07.2023 - Current
Various Roles
Qatar Cultural and Heritage Events Center and Qatar National Day Committee
07.2019 - 01.2021
Call Center Agent and Fraud Analyst
IBQ Bank
03.2015 - 06.2019
Operation Assistant
MFH Co.
04.2014 - 05.2014
Financial Accounting
Cultural Center of the Special Needs Community
11.2012 - 01.2014
- Harassment, Discrimination or Retaliation Training
- Credit Card, Debit, Text/Digital Coupon and Gift Card Training
- Safe Work Practices
- Cash Handling and Robbery Prevention
- Age Restricted Sales
- Uniform & Visitor Policy
- British Academy of Languages - Affiliated to Cambridge International College (Certificate)
- International British Cultural Center (Certificate)
- 30 Hours Training in Self-Management and Administrative Leadership
- 60 Hours Training in How Can I Be a Leadership
- 15 Hours Training in Project Management Company: SWOT
- Anti-Money Laundering 2014
BACHELOR'S DEGREE - BUSINESS ADMINISTRATION
FACULTY OF ECONOMICS AND ADMINISTRATIVE SCIENCES
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