Heather Millard

• Utilized computers, Zoom, Canva, and Figma for various projects.
• Delivered specialized home education to daughter on Autism Spectrum, fostering personalized learning.
• Tested websites and prototypes for usability and layout on Usertesting.com, providing actionable feedback.
• Achieved consistent 5 star reviews for attention to detail, clear feedback, and helpful insights.

Supervised and mentored retail associates to enhance team performance.

• Provided actionable feedback to improve staff productivity.
• Managed inventory restocking during peak seasons to ensure product availability.
• Engaged consistently with team members to foster collaboration.
• Handled daily cash transactions accurately and efficiently.
• Boosted customer engagement through personalized service initiatives.
• Opened store, ensuring readiness for operational launch.
• Operated POS system to facilitate seamless transactions.

• Coordinated client appointment scheduling, enhancing office organization and client flow
• Answered incoming calls at front desk, ensuring clients received timely assistance
• Assisted customers with order placements, facilitating smooth transactions and customer satisfaction
• Presented slide shows to customers