Heather Miller
High Point,NC
Summary
Driven and determined to be successful by increasing and maintaining customer satisfaction. Utilizes interpersonal skills to work well with others and create an enjoyable and satisfying experience for customers.
Overview
17
17
years of professional experience
Work History
Customer Relations Manager
Vann York Chevrolet
03.2016 - Current
- Assists customers with issues and concerns to make their experiences with the company more positive.
- Calls customers after appointments to make sure the were satisfied with their experiences and address issues they may have had.
- Develops lasting relationships with customers and ensures they remain happy with the companies services and treatment from employees.
- Informs and educates customers on reviews and surveys they may be receiving regarding the company, and how to answer them.
Receptionist
Vann York Toyota
05.2015 - 03.2016
- Greeted all persons as they entered the establishment.
- Answered phone calls and sent them to employees accordingly.
- Assisted all guests upon inquiry and placed them with appropriate employee/employees.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors,
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Service Dog Trainer
Carolina Patriot Rovers
07.2013 - 03.2016
- Tasked trained golden retrievers/labs to assist owners as needed with physical/psychiatric disabilities.
- Trained dogs around the clock to create better results when dogs went home with owners.
- Provided one on one/hands on training to ensure the owner would have the same results with their dogs as the trainer.
- Improved client satisfaction by providing consistent communication on the progress of their service dog''s training.
Kennel Manager
Carolina Air Canine
06.2011 - 03.2016
- Ensured the care of all boarding animals by proper feeding and exercise,
- Kept up with animal care standards through regular monitoring and updating of health protocols.
- Monitored animals in a pack environment and separated them according temperament to ensure their safety and well-being.
- Cleaned and organized all areas of the kennel to make it a safe and sanitary space for boarding animals.
Server
Cracker Barrell Old Country Store
08.2008 - 11.2012
- Attended to customer needs by providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean dining area for an enjoyable guest experience.
Server
Sagebrush Steakhouse
09.2006 - 08.2008
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Applied Science - Animal Care And Management Technology
Alamance Community College
Graham, NCBachelor of Science - Required
Alamance Community College
Graham, NCBachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05.2015
Skills
- Customer Service
- Interpersonal
- Phone Etiquette
- Workload Management
- Autonomous Decision Making
- Customer Needs Assessment
- Conflict Management
References
References available upon request.
Timeline
Customer Relations Manager
Vann York Chevrolet
03.2016 - Current
Receptionist
Vann York Toyota
05.2015 - 03.2016
Service Dog Trainer
Carolina Patriot Rovers
07.2013 - 03.2016
Kennel Manager
Carolina Air Canine
06.2011 - 03.2016
Server
Cracker Barrell Old Country Store
08.2008 - 11.2012
Server
Sagebrush Steakhouse
09.2006 - 08.2008
Associate of Applied Science - Animal Care And Management Technology
Alamance Community College
Bachelor of Science - Required
Alamance Community College
Bachelor of Science - Psychology
Fayetteville State University
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