Customer Relations Manager
Texas Generator Depot LLC
03.2024 - Current
.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Created customer support strategies to increase customer retention.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Made customers aware of current and new programs and services.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Liaised between customers and organization with particular focus on working with sales department.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
