Heather Miller
Brandenburg,KY
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
2026
2026
years of professional experience
Work History
Shift Manager
Dairy Queen Grill & Chill
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Deputy Jailer
Grayson County Detention Center
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Improved communication between staff members through the implementation of daily shift briefings.
- Ensured timely and accurate recordkeeping for all inmate files, including intake documents, incident reports, and release paperwork.
- Collaborated with fellow officers to maintain order and enforce facility rules consistently among inmates.
- Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Assistant Manager
Papa John's Pizza
Brandenburg
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Grayson County High School
Leitchfield, KY05.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Tech-Savvy
- Punctual and reliable
- Handling customer complaints
- Payment processing
- Inventory controls
Timeline
Assistant Manager
Papa John's Pizza
12.2023 - Current
Shift Manager
Dairy Queen Grill & Chill
Deputy Jailer
Grayson County Detention Center
Grayson County High School