Heather Mills
Littleton,CO
Summary
Versatile Senior Systems Analyst with 15+ years of IT experience in both private and public sectors. Creative problem solver with extensive background in Enterprise Content Management, possessing strong cross-functional understanding of information technology and business processes. Highly-motivated employee with desire to take on new challenges utilizing creativity, energetic work style, adaptability and exceptional interpersonal skills.
Overview
19
19
years of professional experience
Work History
Senior Systems Analyst
Jefferson County IT Services
Golden, CO
09.2015 - Current
Systems Analyst
11.2012 - 09.2015
- Performed lead system administration of ECM software, including system configuration, maintenance, patching, and support for over 2500 users.
- Created extensive documentation in support of business processes, requirements gathering, gap analysis, and ongoing operational instructions for Content Server.
- Compiled metrics and reports on the county's use of its ECM system, summarized findings, and made recommendations to executive leadership based on these metrics.
- Developed and deployed new Content Server training program, including training materials, live training sessions, and produced video-based on-demand courses for users of widely variable skill levels.
- Acted as primary liaison between IT Services and Records Management during custom workflow development project in order to facilitate understanding of requirements and clearly document business process.
- Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
- Supported upgrades to Content Server 10.5 and Content Server 10.0 from Livelink 9.7.1, including coordinating performance testing, system configuration, user acceptance testing, and creating test plans.
- Consulted with various county departments/divisions to improve the taxonomy and permissions structure for their workspace folders and content in the ECM system.
- Collaborated with technical team using stakeholder input to develop RFP for image capture project. Assessed and evaluated respondents'proposals.
- Identified, communicated, coordinated, and carried out an effort to implement stronger security controls on objects contained within the county ECM system.
Computer Systems Analyst
Lockheed Martin Enterprise Business Services
Littleton, CO
07.2011 - 11.2012
Programmer Sr. Specialist
09.2008 - 07.2011
Programmer Specialist
06.2006 - 09.2008
Contractor Systems Analyst
09.2005 - 03.2006
- Served as designated lead communications/documentation expert.
- Spearheaded patch planning, testing, scheduling & implementation process.
- Delivered high-level user support for 50,000+ multi-national users of Livelink 9.7.1 ECM software.
- Assisted customers with data analysis in preparation for migration to SharePoint.
- Migrated data from Livelink to SharePoint 2010 using AvePoint DocAve.
- Administered Livelink environment through the creation of groups and workspaces, monitored settings to proactively ensure Information Security compliance, ran SQL-based live reports, and performed data recovery.
- Reviewed Livelink application, systems, and servers (e.g., thread monitoring, logs maintenance, cycling of instances, and data analysis) to ensure system reliability.
- Implemented new instances, patches, upgrades & modules, as well as data migrations to/from production, test and development environments.
- Performed data imports/exports for customers using SAW XMLInterlinks and the object importer tool in Livelink.
Education
Master of Computer Information Systems - Web Design and Development Technologies
University of Denver
Bachelor of Music - Voice Performance
University of Colorado Boulder
Skills
System and Process Documentation
Requirements Analysis
Business Process Improvement
Data Analysis and Reporting
Creative Problem Solving
Adaptable Communication Style
ECM - OpenText Content Server & SharePoint Online
Technical Training Development & Delivery
- Training Video Production
- Course Materials Development
User Acceptance Testing
Change Management - ITIL Foundations
Performance Monitoring
Application Administration
- Data Migration
- Team Liaison
- Gap Analysis
Affiliations
Digital Music Editor, Web Designer, Videoconferencing Technician, and Systems Integration Analyst
Timeline
Senior Systems Analyst
Jefferson County IT Services
09.2015 - Current
Systems Analyst
11.2012 - 09.2015
Computer Systems Analyst
Lockheed Martin Enterprise Business Services
07.2011 - 11.2012
Programmer Sr. Specialist
09.2008 - 07.2011
Programmer Specialist
06.2006 - 09.2008
Contractor Systems Analyst
09.2005 - 03.2006
Master of Computer Information Systems - Web Design and Development Technologies
University of Denver
Bachelor of Music - Voice Performance
University of Colorado Boulder
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