Heather Miske
Binghamton,NY
Summary
Driven Bakery Team Leader at Price Chopper Golib Corp., adept in elevating product quality and enhancing team productivity through effective leadership and cost-saving strategies. Excelled in customer service and problem-solving, significantly boosting customer satisfaction and loyalty. Skilled in inventory management and compliance with food safety standards, showcasing a blend of hard and soft skills.
Overview
27
27
years of professional experience
Work History
Part Time Team Member
Wegmans
Johnson City, NY
11.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Monitored and verified merchandise for proper prices and labels.
Bakery Team Leader
Price Chopper Golib Corp.
Chenango Bridge NY
09.1997 - 11.2022
- Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
- Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.
- Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
- Managed time-sensitive orders efficiently by prioritizing tasks according to deadlines while maintaining product quality standards.
- Elevated the overall presentation of bakery products by designing eye-catching displays that showcased the team''s skills and craftsmanship.
- Enhanced bakery team productivity by implementing efficient work processes and schedules.
- Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
- Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
- Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
- Ensured compliance with local health regulations by conducting regular inspections of the facility''s cleanliness and sanitation practices.
- Monitored baking equipment maintenance schedules, ensuring timely repairs for uninterrupted workflow.
- Collaborated with other departments to create special event menus and displays, increasing overall store performance.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
- Fostered a positive work culture among staff members through open communication and recognition of achievements.
- Increased customer loyalty with personalized service, addressing concerns promptly and professionally.
- Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Part Time Team Member
Wegmans
11.2022 - Current
Bakery Team Leader
Price Chopper Golib Corp.
09.1997 - 11.2022