Open To Work
Heather Moberley
Aberdeen,SD
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
17
17
years of professional experience
4048
4048
years of post-secondary education
Work History
District Manager
Dakota restaurant partners inc.
Aberdeen, SD
10.2022 - Current
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified opportunities for process improvement across multiple locations within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Coached, developed and motivated team to achieve revenue goals.
Restaurant General Manager
Wendys Fast Food
Bismarck, North Dakota
01.2022 - 09.2022
- Assisted in resolving any disputes between customers or employees.
- Recruited, trained, and supervised staff members.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Ensured compliance with health, safety and sanitation standards.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Conducted regular meetings with staff members to discuss operational issues.
- Scheduled staff shifts and monitored labor costs.
- Maintained accurate inventories of food, supplies and equipment.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Resolved customer complaints in a professional manner.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Assistant Manager
Taco Johns
Bismarck, North Dakota
08.2020 - 11.2021
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Taco Bell
Bismarck, ND
02.2020 - 08.2020
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Cashier
Maverick Country Store
Delta, Colorado
05.2019 - 12.2019
Cashier
7 Eleven Gas Station
Greeley, Colorado
04.2018 - 02.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Assistant Manager
Burger King
Greeley , Colorado
08.2013 - 04.2014
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Store Manager
Sav-o-mat gas station
Greeley, Colorado
06.2012 - 03.2013
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
General Manager
SUBWAY®Restaurants
Evanston, Wyoming
05.2009 - 06.2012
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
Education
Skills
- Budget planning
- Financial analysis
- Staff recruitment
- Process improvement
- Customer relationship management
- Inventory management
- Team building
- Employee training
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Leadership development
- Policies and procedures
- Staff development
- Staff management
- Action plans
- Team leadership
- Training and coaching
- Multi-unit management
- Customer relations
- Productivity improvements
- Recruiting and hiring
- Employee scheduling
- Sales forecasts
- Goal setting and performance metrics
- Policy enforcement
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$63000/yr - $200000/yrTimeline
District Manager - Dakota restaurant partners inc.
10.2022 - Current
Restaurant General Manager - Wendys Fast Food
01.2022 - 09.2022
Assistant Manager - Taco Johns
08.2020 - 11.2021
Assistant Manager - Taco Bell
02.2020 - 08.2020
Cashier - Maverick Country Store
05.2019 - 12.2019
Cashier - 7 Eleven Gas Station
04.2018 - 02.2019
Assistant Manager - Burger King
08.2013 - 04.2014
Store Manager - Sav-o-mat gas station
06.2012 - 03.2013
General Manager - SUBWAY®Restaurants
05.2009 - 06.2012
Serv Safe Proctor - ,
Servsafe - ,