Heather Tevis
Roff,OK
Summary
I have 10+ years in health care setting. I started my career as a medical assistant and eventually started doing in home patient care. The passion I have for patient care brought me into care home setting where I worked up and became an administrator. I am a dedicated, dependable and enthusiastic professional with a commitment to excellence and passion for continuous learning and development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Support Technician
Chickasaw Nation Hospital
ADA Ok
01.2024 - Current
- Answers the phone, transfers calls, take messages and screens calls per guidelines for areas served.
- Schedule all patient appointments.
- Scans documents into software, Properly reactivate retired / archived record.
- Creates new patient charts from referrals.
- Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations.
- Provides a Routing slip, Medication Reconciliation List and other documents as appropriate to the patient.
- Collects and obtains appropriate authorization signatures.
- Establishes a visit in the electronic health record for provider and clinical staff through the check in process.
- Performs all other duties as assigned.
- Trained new staff on operational standards and equipment use protocols.
- Collaborated with multidisciplinary teams to improve patient care outcomes.
- Developed training materials to enhance staff knowledge of medical technologies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal patient outcomes.
- Assisted in the training and onboarding of new Medical Support Technicians, promoting team cohesion and fostering a supportive work environment.
Behavioral Health Technician
Rolling Hills Hospital
Ada Ok
08.2023 - 12.2023
- Direct patient care, assist with ADLs, crisis intervention, patient observation, monitoring patient behavior and vital signs.
- Providing emotional support and encouragement to patients.
- Maintaining a clean and safe environment for patients.
- Responding to crises and implementing de-escalation techniques.
- Performs all other duties as assigned.
- Conducted regular assessments of patient progress, adjusting care strategies as needed for effectiveness.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Supported client using principles of applied behavior analysis.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assessed patient progress and reported changes to supervising physician.
Residential Service Coordinator
Portside Mental Health Facility
Stockton Ca
06.2022 - 07.2023
- Oversee the facility helping various departments from medication room, kitchen, to the floor staff with daily needs.
- Assist residents with ADLs, assist in medication room passing daily meds.
- Plan activities for residents.
- Various office work filing, meetings, documentation, scheduling, doing inventory for facility.
- Assist with payroll uploading.
- Developed and implemented individualized care plans in collaboration with multidisciplinary teams.
- Maintained meticulous records related to every aspect of residential services management including incident reports, maintenance requests, budget documentation, and more.
- Regularly evaluated program offerings to identify areas for improvement or expansion based on resident needs and interests.
- Oversaw maintenance staff scheduling ensuring timely completion of tasks that contributed significantly towards improved living conditions.
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Developed strong relationships with community partners to secure resources and support for residents in need.
- Developed, implemented and monitored residential policies and procedures.
- Solved grievances and complaints by collaborating with residents.
Administrator / DSP
Quarter House Care Home - Mental Health 4I
Stockton Ca
11.2014 - 06.2022
- Office work (filing, scheduling appts, Handling money, Etc.).
- Cleaning and cooking for the residents and assisting them with ADLs.
- Arranging trips, Driving, assisting in self-administration of medications.
- Ordering refills for medications, filling out MARs, doing vitals.
- Organizing home repairs, managing/oversee meetings, prepping weekly menus.
- Staff scheduling, assisting residents with all medical appointment.
- Managed daily operations and administrative tasks to support care home staff and residents.
- Developed and maintained positive relationships with families, fostering communication regarding resident well-being.
- Evaluated administrative procedures regularly, identifying areas for improvement to optimize overall efficiency and effectiveness.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
A.A.S degree - medical assistant
Heald college
Stockton, CA07-2013
Skills
- Experience with special needs
- Service excellence
- Supportive living assistance
- Professional phone communication
- Senior support services
- Background in working with developmental disabilities
- Residential care experience
- Administration (filing, Records, Computer skills)
- Data entry
- Skilled in utilizing various software tools
- Experience with office devices
- Compassionate assistance
- Basic first aid
- Document organization
- Assessment of vital signs
- Safe driving practices
- Client support
- Operational leadership
- Effective behavior intervention
- Proficient in organization techniques
- Sanitation practices
- Daily living skills support
- Understanding of resident's rights regulations
- Residential care expertise
- Scheduling and appointment management
Certification
- First Aid Certification
- Certified Medical Assistant
- Managing Aggressive Behavior (MAB)
- CPR Certification
- Adult Residential Certification (ARF) for adult level 4 care facilities
- WRAP Certification (Wellness, recovery, action, plan)
Timeline
Medical Support Technician
Chickasaw Nation Hospital
01.2024 - Current
Behavioral Health Technician
Rolling Hills Hospital
08.2023 - 12.2023
Residential Service Coordinator
Portside Mental Health Facility
06.2022 - 07.2023
Administrator / DSP
Quarter House Care Home - Mental Health 4I
11.2014 - 06.2022
A.A.S degree - medical assistant
Heald college