Heather Moler
Fort Gibson,OK
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in high-volume call environments. Skilled in Medicare regulations and CRM navigation, I consistently achieved service goals while fostering empathetic client relationships. My strong organizational abilities and goal-oriented mindset contributed to streamlined processes and enhanced customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Physicians Service Representative
Alorica
03.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Insurance Customer Service Representative
C3 Customer Contact Channels
05.2019 - 03.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
Education
High School Diploma -
Hilldale High Schoos
Muskogee, OK05-2000
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Goal oriented
- Medicare
- Data entry
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Documentation and reporting
- CRM navigation
Certification
HIPPA
Timeline
Physicians Service Representative
Alorica
03.2023 - Current
Insurance Customer Service Representative
C3 Customer Contact Channels
05.2019 - 03.2023
High School Diploma -
Hilldale High Schoos
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