Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Angela Roberts

Pickerington

Summary

Dynamic Patient Service Associate with extensive experience at OSU Physicians, excelling in patient registration and insurance verification. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills. Proficient in medical terminology and adept at multitasking, ensuring seamless operations in fast-paced environments. Committed to delivering exceptional customer service.

Overview

16
16
years of professional experience

Work History

Patient Service Associa/Family Med/ OSU Physicians

OSU Physicians
Columbus
03.2024 - Current
  • Welcome and great patients as they come into the center
  • Check ins/check out
  • Insurance Verification
  • Scheduling/cancelling procedures
  • Pre-Registration
  • Patient calls (rescheduling, cancellation, provider call offs)
  • Payment Collection (copay's, previous balances)
  • Incoming faxes
  • Scanning
  • Medical records request
  • Inbasket.

Freelance Designer/Owner

Visuall Pressed
Pickerington
08.2009 - Current
  • Design materials used in fabrication for most efficient and sustainable results
  • Designing templates from scratch for card, poster, and picture designs
  • Providing exceptional customer service to customers
  • Creating Invoices and payment filing for client orders
  • Answering important questions for clients that want to create custom designs.
  • Created product designs in alignment with specifications.
  • Identified markets for designs based on age, gender and lifestyles.
  • Developed mockups or product samples using digital or manual design equipment.
  • Examined new relationships between design concepts and ideas to further develop products and services.
  • Optimized assigned designs according to customer specifications.

MRI Tech Aide

Ohio Health Medical Center
Westerville
04.2024 - 06.2025
  • Assisted MRI Technologist with patient preparation and positioning for imaging procedures.
  • Educated patients on procedure protocol prior to scanning to reduce anxiety levels during exam.
  • Ensured cleanliness of all examination rooms before and after each scan was completed.
  • Collected patients' medical histories and documented important information in medical records.
  • Created backup copies of images by transferring images to storage media and maintaining digital filing system for backups.

Perioperative / Registration Coordinator I / OSU Medical Center

OSU Medical Center
Columbus
08.2022 - 03.2024
  • Ambulatory Surgery Clinic start up and organization
  • Insurance and pre op appointment verifications
  • OR chart making, form and file updating
  • OR liaison for guests, families, and staff
  • Department supply ordering
  • Statistical volume reports
  • Maintain Televox surgery arrival times
  • Inventory and stocking of office and break room supplies
  • Other various office duties as required.

Patient Service Associate/Endoscopy/OSU Physicians

OSU Physicians
Columbus
11.2021 - 07.2022
  • Welcome and great patients as they come into the center
  • Patient Procedure check ins/check out
  • Insurance Verification
  • Scheduling/cancelling procedures
  • Informing patient of the prep-instructions
  • Endoscopy chart making, form, and file updating.

Customer Service Representative / VSP Optical

VSP Optical
10.2020 - 11.2021
  • Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
  • Research and resolve issues/complaints and determine appropriate resolution(s)
  • Solves problems and assists with issues that may not fit the "cookie-cutter" solution
  • Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions
  • Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization wide impacts
  • Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customers inquiries accurately and consistently
  • Effectively maintains specific line of business Customer Service standards and support level standards.

Office Coordinator / Bartholomew Eye Care

Bartholomew Eye Care
05.2018 - 10.2020
  • Assisting patients with checking in and out, scheduling appointments, insurance verification, and processing copays
  • Manage office reports as requested by physician
  • Facilitating effective communication with insurance companies
  • Document patient charts with updates and organized filing
  • Collecting patient's payments in person and over the phone
  • Responsible for registration of patients upon arrival, monitoring patients during office visits and performing pre-test for patient's vision exam.

Event Volunteer / United States Air Force

United States Air Force
07.2017 - 07.2018
  • Assists Military personnel with event setup/tear down, and manages specific station during events
  • Manages inventory/food stations
  • Assists with preparing meals
  • Organizes inventory allowing for ease of access.

American Building Maintenance / Custodian

02.2016 - 06.2017
  • Provided cleaning, upkeep and facility maintenance of building
  • Ensuring efficiency for the timely completion of janitorial operations that are related to assigned areas
  • Provided carpet cleaning, vacuuming, floor care, trash removal, and restroom cleaning
  • Maintained all cleaning products in accordance with OSHA requirements
  • Maintained clean and sanitary environment for multiple facilities associated with the company
  • Responded immediately to customer request for cleanup related to emergencies and hazardous spills.

Kandid Fitness / Administrative Assistant

09.2013 - 02.2016
  • Helping to create better lifestyles and choices while performing a wide variety of administrative tasks, including management of all correspondence, travel coordination, time sheets and scheduling maintenance
  • Improved effectiveness of strategic management initiatives by playing key role in planning and evaluation Director's schedule
  • Scheduled and coordinated group fitness and one on one training with clients
  • Created and updated important forms for new and existing clients
  • Assisted Director in drafting and editing email communication, progress reports, and quotes for clients
  • Maintained confidentiality while dealing with sensitive client heath records and private information
  • Demonstrated excellent written and verbal communication skills
  • Collaborated with sales team to manage customer contracts.

Education

Medical Assistant Diploma -

Fortis College
Westerville, OH
06.2010

High School Diploma -

Eastmoor High School
Columbus, OH
06.2009

Some College (No Degree) - Medical Coding

AAPC Certification Program

Skills

  • Adobe
  • Medical Terminology
  • Adobe Photoshop
  • Mac OSX
  • MS Office Suite
  • Appointment Scheduling
  • Strong Organization
  • Patient Registration
  • Insurance Verification
  • Scheduling Diagnostic Procedures
  • Patient Education
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Phone and Email Etiquette
  • Patient scheduling
  • Medical records management
  • Payment processing
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Customer service
  • Problem-solving
  • Clerical support
  • Friendly, positive attitude

Affiliations

  • designing notebooks, shirts, buttons etc
  • fishing
  • walking trails
  • reading

References

References available upon request.

Timeline

MRI Tech Aide

Ohio Health Medical Center
04.2024 - 06.2025

Patient Service Associa/Family Med/ OSU Physicians

OSU Physicians
03.2024 - Current

Perioperative / Registration Coordinator I / OSU Medical Center

OSU Medical Center
08.2022 - 03.2024

Patient Service Associate/Endoscopy/OSU Physicians

OSU Physicians
11.2021 - 07.2022

Customer Service Representative / VSP Optical

VSP Optical
10.2020 - 11.2021

Office Coordinator / Bartholomew Eye Care

Bartholomew Eye Care
05.2018 - 10.2020

Event Volunteer / United States Air Force

United States Air Force
07.2017 - 07.2018

American Building Maintenance / Custodian

02.2016 - 06.2017

Kandid Fitness / Administrative Assistant

09.2013 - 02.2016

Freelance Designer/Owner

Visuall Pressed
08.2009 - Current

Medical Assistant Diploma -

Fortis College

High School Diploma -

Eastmoor High School

Some College (No Degree) - Medical Coding

AAPC Certification Program

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Angela Roberts