Heather Monaghan
Ronkonkoma,NY
Summary
Optimistic undergraduate with a desire to expand academic career into higher education. Hardworking hospitality industry professional with experience in management. Looking to expand my knowledge gained in customer service and undergraduate world into higher education and the medical field.
Overview
13
13
years of professional experience
Work History
Consultant and Manager
Ivy On Main
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Curated and executed a sophisticated cocktail list utilizing seasonal culinary ingredients.
- Maintaining a clean and organized work environment.
Bartender
Dockers Waterside Restaurant & Marina
04.2022 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Bartender and Consultant
Standard Rec
10.2021 - 01.2022
- Planned and updated menus to accommodate customer preferences.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily.
Server
Rustic Root
06.2021 - 10.2021
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Restaurant Bar Manager
The Brixton
06.2018 - 05.2021
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Server
Public House 49
04.2012 - 07.2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
Teaching Assistant
Stony Brook University
01.2019 - 05.2019
- Provided one-on-one assistance and tutoring to students requiring additional help.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Assisted teachers with lesson preparation and curriculum implementation.
Bartender
Shandon Court
08.2015 - 09.2018
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Dance Teacher
Mulvihill-lynch School Of Irish Dance
01.2014 - 06.2018
- Planned choreography for group performances and recitals.
- Interacted effectively by email, phone and in person with students, parents and staff members.
Server
Snapper Inn
06.2014 - 09.2015
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Arts - History And Womens Studies
SUNY Stony Brook
Stony Brook, NY05.2019
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College
Selden, NY12.2016
High School Diploma -
Sachem North High School
Lake Ronkonkoma06.2014
Skills
- Leadership strength
- Research support
- Attendance tracking
- Group instruction
- Inventory coordination
- Customer relationship management
- Outstanding customer service
- Student engagement
Accomplishments
5 Time Regional Champion, 2 Time National Champion and 5th in the world in competitive Irish Step dancing. Boasting 20 years of competing internationally.
Volunteer Work
Weekly volunteering for the company ECLI Vibs. They specialize in caring for survivors of domestic violence, sexual assault, and human sex trafficking. They also provide therapy to survivors, as well as their children if necessary and basic necessities they may need. I assist in organizing the boutique and toiletries for survivors. As well as helping maintain their on premise food pantry which feeds about 1,000 families a week.
Timeline
Consultant and Manager
Ivy On Main
06.2023 - Current
Bartender
Dockers Waterside Restaurant & Marina
04.2022 - Current
Bartender and Consultant
Standard Rec
10.2021 - 01.2022
Server
Rustic Root
06.2021 - 10.2021
Teaching Assistant
Stony Brook University
01.2019 - 05.2019
Restaurant Bar Manager
The Brixton
06.2018 - 05.2021
Bartender
Shandon Court
08.2015 - 09.2018
Server
Snapper Inn
06.2014 - 09.2015
Dance Teacher
Mulvihill-lynch School Of Irish Dance
01.2014 - 06.2018
Server
Public House 49
04.2012 - 07.2019
Bachelor of Arts - History And Womens Studies
SUNY Stony Brook
Associate of Arts - Liberal Arts And Sciences
Suffolk County Community College
High School Diploma -
Sachem North High School
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