Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Montoya

San Diego,CA

Summary

Experienced Customer Service and Sales Representative who is results-focused, motivated and hard working. Seeking a position which utilizes my skills, knowledge and training to their fullest potential and offers opportunities for advancement.

Overview

17
17
years of professional experience

Work History

Shop Production Assistant

To The Tee
01.2019 - Current
  • Completes daily tasks accurately and on time to support shop needs.
  • Creates invoices and communicates with clients via email.
  • Checks incoming orders by ensuring accuracy and organizing new stock.
  • Developed knowledge of on demand print techniques.
  • Operates Direct To Garment printer to create quality prints and maintains high volume output.
  • Efficiently packs orders for various clients.


Business Owner/Operator

Self Employed
08.2014 - Current
  • Designs and produces custom clothing and accessories.
  • Enhances product awareness by taking pictures of new and available products and posting to company's website and media accounts.
  • Creates and monitors promotional approaches to increase sales and profit levels.
  • Serves as primary point of contact with customers and solving any issues that may arise.
  • Manages and sets up a booth displaying my products at several events throughout CA.
  • Prepares and fulfills orders in a timely manner to be shipped.

Telephone Sales Agent

Rent San Diego Properties
02.2009 - 09.2013
  • Answered heavy inbound calls from interested customers to persuasively discuss services.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Overcame initial customers' call objections with strong scripts and used techniques to redirect skeptical callers toward purchases.
  • Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
  • Led customers through smooth sales processes.
  • Trained and mentored new agents on best practices, communication strategies and performance standards.


Education

Fine Arts

Watts Atelier For The Arts
Encinitas, CA
2003

General Courses

San Diego Mesa College
San Diego, CA
2001

High School Diploma -

Torrey Pines High School
Carmel Valley, CA
1999

Skills

  • Excellent Phone Etiquette
  • Sales Goals Achieved
  • Computer Proficiency
  • Customer Service Oriented
  • Communication Skills
  • Problem Solving
  • Ability to Multitask
  • Attention to Detail

References

Available upon request.

Timeline

Shop Production Assistant

To The Tee
01.2019 - Current

Business Owner/Operator

Self Employed
08.2014 - Current

Telephone Sales Agent

Rent San Diego Properties
02.2009 - 09.2013

Fine Arts

Watts Atelier For The Arts

General Courses

San Diego Mesa College

High School Diploma -

Torrey Pines High School

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Heather Montoya