Heather Moody
Spencerville
Summary
Dynamic and dedicated licensed cosmetologist with a proven track record at Great Clips Salon, excelling in customer satisfaction and retention. Skilled in hair styling and sanitation practices, I leverage strong social skills and active listening to educate clients and enhance their experience, ensuring a positive salon reputation and loyal clientele.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Great Clips Salon
12.2017 - 05.2025
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Manager
JCPenney Salon
03.2014 - 05.2017
- Resolved customer relations issues promptly to ensure client satisfaction.
Education
Cosmetology
RandolphSouthern High School
Lynn, INCosmetology - Cosmetology
Amber‘s Beauty College
Muncie, IN08.1994
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Hair styling
- Men and women haircuts
- Customer consultation
- Sanitation practices
- Product knowledge
- Hair coloring and highlighting
- Client education
- Continuing education
- Styling tools
Timeline
Cosmetologist
Great Clips Salon
12.2017 - 05.2025
Manager
JCPenney Salon
03.2014 - 05.2017
Cosmetology
RandolphSouthern High School
Cosmetology - Cosmetology
Amber‘s Beauty College
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