Heather Moore
San Tan Valley,AZ
Summary
Results-driven Team Leader with robust business acumen and a proven history of enhancing productivity. Expertise in strategic planning, conflict resolution, and performance optimization promotes effective team dynamics. Exceptional leadership and communication skills enable successful outcomes in high-pressure environments. With military service as an E-5 in the U.S. Army, managed a Dining Facility, overseeing operations, food inventory, and meal preparation for soldiers during deployment in Operation Iraqi Freedom.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor in Customer Experience
GM Financial- Americredit Financial Services
Chandler , AZ
09.2017 - 01.2025
- Led a team of 13 individuals in achieving quarterly incentive targets.
- Managed conflict resolution within the team by Coordinating team activities to maintain a positive work environment.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Contributed innovative ideas, leading two department committees, resulting in enhanced team performance and outcomes.
Correctional Officer
Geo Group- Central Arizona Correctional Facility
Florence, AZ
03.2015 - 09.2017
- My role as a Corrections Officer II was to manage and maintain a large population of inmates.
- Monitoring them in their living spaces, chow hall, time on the rec yard, transportation and hospital watch.
- Holding them accountable to the facility rules, polices, and their sentences.
TLE Technician
Walmart
Chandler, AZ
06.2014 - 03.2015
- Front desk/ cashier.
- Service ticket writing.
- Oil changes/ vehicle maintenance.
- Tire repair, tire replacement, TSP replacement.
- Fuel injection flushes, fluid replenishment, and head/taillight refurbishing.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-2001
Skills
- Microsoft office specialist
- First Aid/CPR Certified
- Customer service and care
- Quality assurance experience
- Excellent communication
- Flexible and adaptable
- Supervision and leadership
- Training & Development
Affiliations
- Spending time with my family.
Accomplishments
- Military accommodations and service medals.
Certification
- Lean Six Sigma- Yellow Belt Certification.
- First Aid/ CPR Certification.
- Massage Therapist Master Body Worker License
References
References available upon request.
Timeline
Team Leader/Supervisor in Customer Experience
GM Financial- Americredit Financial Services
09.2017 - 01.2025
Correctional Officer
Geo Group- Central Arizona Correctional Facility
03.2015 - 09.2017
TLE Technician
Walmart
06.2014 - 03.2015
- Lean Six Sigma- Yellow Belt Certification.
- First Aid/ CPR Certification.
- Massage Therapist Master Body Worker License
High School Diploma -
Apache Junction High School
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