Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

HEATHER MORTON

Bradenton,Florida

Summary

Summary:

Reliable, highly-motivated Escrow Officer who specializes in residential and small commercial Mortgages. 10+ years of considerable experience setting up and managing personal mortgage escrow accounts, understanding complex legal issues and establishing a working relationship with all parties involved in a Real Estate closing. Ability to handle simple to complex closing from start to finish. Exceptional computer spreadsheet and office software capabilities. Very strong and accurate math skills with excellent negotiating and communicating skills. Ability to work efficiently against tough deadlines. Established strong working relationships with a wide variety of service providers & excellent customer service skills

Escrow Officer/Assistant offering 12-year background managing administrative needs in high-volume office environments. Experienced in escrow procedures with professional demeanor and excellent communication skills.

Adept at researching and responding to title requests, processing information, opening accounts and preparing documents. Unsurpassed work ethic, in-depth understanding of escrow activities and passion for providing exceptional service to clients.

Well-qualified Escrow Officer proficient in gathering, reviewing and organizing materials in support of the escrow process. Detail-oriented and methodical with excellent multitasking and problem-solving abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier Assistant

Costco Wholesale
01.2024 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained accurate cash drawer and balanced end-of-shift reports.
  • Collaborated with team members to optimize checkout procedures and reduce wait times.
  • Cross trained in the Vault including ordering money, balancing daily vault and REVO machine.
  • Trained new staff on operational protocols and customer service standards.
  • Developed strategies to enhance merchandise presentation at the front end.
  • Built rapport with clientele by engaging in friendly conversation while processing transactions.

ESCROW ASSISTANT

PROMINENT ESCROW SERVICES
05.2018 - 02.2020
  • Studied and clarified buyer, seller and lender instructions to determine escrow requirements
  • Scheduled signings and gathered required paperwork
  • Maintained open communication with lenders, brokers and borrowers
  • Prepared estimated closing statements for buyer and seller
  • Obtained documents such as proof of insurance and HOA statements
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Entered Escrow data into Streamline system and updated customer contact information to keep records current
  • Assisted coworkers and staff members with special tasks on daily basis
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

Escrow Officer

The Bullington Law Firm
04.2016 - 10.2017
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions

Escrow Officer

Performance Title and Settlement
02.2015 - 04.2016
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review
  • Prepared all closing documents correctly to avoid any problems or delays
  • Managed full real estate closing process in compliance with all applicable processes, standards and legal requirements
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request
  • Forwarded title clearing documentation to title officer for approval

Escrow Officer

Acquisition Title and Settlement
03.2009 - 02.2015
  • Opened incoming orders and set up escrow files within 1 hour of receiving purchase agreement
  • Forwarded title clearing documentation to title officer for approval
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions
  • Developed and maintained relationships with local real estate agents
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request
  • Worked with title group to resolve issues such as easements, lot splits and bankruptcies
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings

Education

High School Diploma -

Jefferson Forest High School
Forest, VA
06.2002

Some College (No Degree) -

Central Virginia Community College
Lynchburg, VA

Skills

  • By networking, determination, professionalism, and a solid work ethic was able to develop key relationships with real estate agents/brokers, lending and mortgage institutions, attorneys and a multitude of board members
  • Conduct closing with customer, realtor, and loan officer and complete closing by recording and filing documents and preparing and distributing final closing statements and title policies
  • Networking
  • Real estate
  • Schedule Management
  • Title procedures
  • Document review
  • Scheduling
  • Office administration
  • Administrative support
  • Customer relations and communications

Certification

C E The Bullington Law Firm/First Choice Title and Settlement : Escrow Officer April 2016 - Present Performance Title and Settlement Agency, Inc. : Escrow Officer March 2015 - April 2016 Acquisition Title and Settlement Agency, Inc. : Escrow Officer April 2009 - February 2015

Affiliations

Settlement Agent Certification; American Land Title Association

Timeline

Cashier Assistant

Costco Wholesale
01.2024 - Current

ESCROW ASSISTANT

PROMINENT ESCROW SERVICES
05.2018 - 02.2020

Escrow Officer

The Bullington Law Firm
04.2016 - 10.2017

Escrow Officer

Performance Title and Settlement
02.2015 - 04.2016

Escrow Officer

Acquisition Title and Settlement
03.2009 - 02.2015

High School Diploma -

Jefferson Forest High School

Some College (No Degree) -

Central Virginia Community College