Summary
Work History
Education
Skills
Certification
Timeline
Generic

Heather Morvay

West Dundee,IL

Summary

Efficient, hard worker, knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Committed to safely and successfully performing phlebotomy draws. 17 years of customer service experience. 3 years of experience in phlebotomy. BLS CPR certified. ASCP, PBT certified.

Work History

Phlebotomist

Northwestern Medicine
Warrenville, IL
11.2022 - Current
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Reviewed and processed requisitions for laboratory tests.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant

Illinois Pain and Spine
Barrington, IL
04.2022 - 10.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Phlebotomist

Versiti Blood Center Of Illinois
Elgin, IL
11.2020 - 03.2022
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Monitored patients for reactions and verified sample quality.
  • Packaged and shipped specimens to central lab daily.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Reviewed patient records for accuracy and completeness.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Obtained blood specimens by performing venipunctures and finger sticks.
  • Operated Trima Accel machines to collect red cells, platelets, and/or plasma.
  • Maintained safety of our donor centers, as safety monitor, by completing monthly safety logs and reporting any concerns to immediate supervisor.

Bread Baker

E.C. Commisary
Elk Grove Village, IL
10.2018 - 10.2020
  • Produced yeast breads from mixing, to baking.
  • Prepared orders for delivery.
  • Opened and closed bakery area.
  • Operated mixing bowls and deck oven.
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads
  • Cleaned and maintained kitchen equipment and oven
  • Complied with health and safety codes to protect staff and customers

Head Baker

Salty Fig
Western Springs, IL
12.2017 - 10.2018
  • Filled out inventory and production sheets and informed chef of stock levels
  • Developed new products based on seasonal ingredients, holidays and dessert trends
  • Effectively prepped, stored, rotated and stocked product
  • Complied with all health and safety codes
  • Replenished and rotated food items, following correct food cooling and storage procedures
  • Routinely cleaned and maintained kitchen equipment and oven
  • Prepared from scratch and baked a number of quick bread items, as well as cakes, pies, and breads

Baker

Blue Goose Market
St. Charles, IL
11.2016 - 12.2017
  • Introduced from scratch items to their predominately proof and bake menu
  • Developed new products based on seasonal ingredients, holidays and dessert trends
  • Effectively prepped, stored, rotated and stocked product
  • Complied with all health and safety codes
  • Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule

Baker

Breadsmith
St. Charles, IL
05.2016 - 11.2016
  • Served bakery customers daily with professional and effective customer service
  • Mixed, proofed, shaped and baked dough for baguettes, focaccia and other breads
  • Packaged and labeled baked goods with accurate descriptions and ingredients
  • Carefully and attentively took customer orders by phone and in person
  • Effectively prepped, stored, rotated and stocked product
  • Opened and closed bakery
  • Complied with all health and safety codes
  • Filled out inventory and production sheets and informed head baker of stock levels
  • Replenished and rotated food items, following correct food cooling and storage procedures
  • Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule
  • Routinely cleaned and maintained kitchen equipment and oven
  • Resolved customer concerns in a positive and constructive manner

Associate Trainer

Panera Bread
Elgin/Carpentersville, Illinois
03.2014 - 02.2016
  • Accurately tracked job activities, expenses and attendance.
  • Executed training programs, consistently teaching and validating requisite skills and behaviors.
  • Demonstrated correct procedures and compliance with standards at all times.
  • Identified and communicated to superiors concerning opportunities for curriculum enhancement.
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

Associate of Applied Science - Pastry Arts

Elgin Community College
Elgin

Associate of Applied Science - Liberal Studies

Elgin Community College
Elgin

Skills

  • ASCP, PBT Certified
  • CPR Certified
  • Adaptive and creative
  • Fast learner
  • Highly organized
  • Open to learning new things
  • Excellent multitasker
  • Problem resolution
  • Team Player

Certification


American Red Cross BLS Certified

ASCP, PBT

Timeline

Phlebotomist

Northwestern Medicine
11.2022 - Current

Medical Assistant

Illinois Pain and Spine
04.2022 - 10.2023

Phlebotomist

Versiti Blood Center Of Illinois
11.2020 - 03.2022

Bread Baker

E.C. Commisary
10.2018 - 10.2020

Head Baker

Salty Fig
12.2017 - 10.2018

Baker

Blue Goose Market
11.2016 - 12.2017

Baker

Breadsmith
05.2016 - 11.2016

Associate Trainer

Panera Bread
03.2014 - 02.2016

Associate of Applied Science - Pastry Arts

Elgin Community College

Associate of Applied Science - Liberal Studies

Elgin Community College

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Heather Morvay