Dedicated professional with experience in ramp operations and customer service. Known for effective teamwork and attention to detail, ensuring compliance with safety protocols and contributing to timely aircraft turnaround.
Overview
2
2
years of professional experience
Work History
Ramp Service Agent
United Airlines
Chicago, Illinois
01.2024 - Current
Ensured compliance with safety protocols during ramp operations.
Conducted routine inspections of equipment to ensure functionality.
Verified weight limits of luggage loaded onto planes and managed excess baggage accordingly.
Connected electrical power units and service hoses to aircraft.
Performed aircraft fueling, de-icing, lavatory servicing, water servicing, and cargo loading and unloading.
Monitored the arrival of flights and coordinated activities with ground personnel to ensure efficient turnaround times.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated closely with team members to achieve project objectives and meet deadlines.
responsible for towing and repositioning aircraft around the airport, moving them between gates, hangars, and maintenance areas to support flight schedules and operational needs
Ramp Agent
United Airlines
Chicago, Illinois
01.2024 - 08.2024
Loaded and unloaded baggage from aircraft and transport vehicles.
Conducted pre-flight inspections of equipment and vehicle readiness.
Communicated with pilots and ground personnel regarding loading procedures.
Followed safety procedures such as using reflective gear while working on the ramp.
Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Education
Certificate of Technical Studies - Automotive Engineering
Universal Technical Institute
Kissimmee, FL
08-2014
Skills
Team collaboration
Communication skills
Customer interaction
Problem solving
Attention to detail
Safety procedures
FAA regulations
Timeline
Ramp Service Agent
United Airlines
01.2024 - Current
Ramp Agent
United Airlines
01.2024 - 08.2024
Certificate of Technical Studies - Automotive Engineering