Heather Mote
Shelby,NC
Summary
Skilled professional with top-notch organizational, problem-solving and communication skills developed many years of industry experience. Successful in interacting and assisting clients of all backgrounds with diverse needs. Gifted in prioritizing and handling simultaneous tasks.
Overview
14
14
years of professional experience
Work History
Sales and Service Associate II
HomeTrust Bank
Shelby, NC
06.2019 - Current
- Process a variety of financial transactions that include deposits, withdrawals, loan payments, and check cashing.
- Remained up to date with compliance requirements and gained additional knowledge through trainings.
- Open checking, savings, certificate of deposit, estate, power of attorney, and representative payee accounts.
- Maintain working vault for the branch.
- Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
- Completed assigned tasks within established time frames.
Merchandise Team Lead
Belk
Shelby, NC
10.2010 - 06.2019
- Organized regular clearance sales of slow moving items in order to free up space for new stocks and setting floor to planograms.
- Trained new employees on the use of point-of-sale systems, stocking procedures, product knowledge and customer service standards.
- Resolved customer complaints quickly and efficiently while ensuring a positive shopping experience.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Education
CNA Certificate - CNA
Cleveland Community College
Shelby, NC05-2007
Some College (No Degree) - LPN
Cleveland Community College
Shelby, NCSome College (No Degree) - Accounting
Central Piedmont Community College
Charlotte, NCSkills
- Customer service excellence
- Client relationship building
- Complaint handling
- Patience and tolerance
- Customer support
- Payment processing
- Strong work ethic
Timeline
Sales and Service Associate II
HomeTrust Bank
06.2019 - Current
Merchandise Team Lead
Belk
10.2010 - 06.2019
CNA Certificate - CNA
Cleveland Community College
Some College (No Degree) - LPN
Cleveland Community College
Some College (No Degree) - Accounting
Central Piedmont Community College