Charlie Whelan
Morehead,KY
Summary
Skilled professional with top-notch organizational, problem-solving and communication skills. Successful in interacting and assisting clients of all backgrounds with diverse needs. Gifted in prioritizing and handling simultaneous tasks.
Overview
5
5
years of professional experience
Work History
Service Associate II
Stockyards Bank & Trust
Morehead, KY
12.2023 - Current
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Assisted in the development of new products and services for loan customers.
- Provided guidance on account opening processes to customers and colleagues.
Service Associate I
Stockyards Bank & Trust
Morehead, KY
05.2023 - 12.2023
- Greeted customers and assessed their needs.
- Processed customer transactions in an efficient and accurate manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls promptly, courteously, and professionally.
Campus Tour Guide
Morehead State University
Morehead, KY
08.2019 - 05.2023
- Greeted prospective students and their families upon arrival to campus.
- Conducted tours of various academic buildings, residence halls, and recreational facilities.
- Created content for social media outlets highlighting aspects of university life.
- Collaborated with staff members in other departments to ensure a successful visit experience.
- Trained colleagues.
Basketball Official
North East Kentucky Basketball Officials Assoc.
09.2019 - 03.2023
- Reviewed and enforced rules of the game according to official basketball regulations.
- Communicated effectively with coaches, players, referees and officials to resolve issues quickly.
Education
BBA - Marketing
Morehead State University
Morehead, KY05-2023
Skills
- Customer service excellence
- Problem-solving abilities
- Communication Planning
- Leadership
- Time management abilities
- Team building
Affiliations
- President of Sigma Alpha Epsilon Kentucky Gamma Chapter 2022-2023.
- Community Service Chair of Sigma Alpha Epsilon Kentucky Gamma Chapter 2021-2023.
- Morehead State University Homecoming Court 2022.
Timeline
Service Associate II
Stockyards Bank & Trust
12.2023 - Current
Service Associate I
Stockyards Bank & Trust
05.2023 - 12.2023
Basketball Official
North East Kentucky Basketball Officials Assoc.
09.2019 - 03.2023
Campus Tour Guide
Morehead State University
08.2019 - 05.2023
BBA - Marketing
Morehead State University
Similar Profiles
Laura BerryLaura Berry
Overdraft Specialist at Stockyards Bank and TrustOverdraft Specialist at Stockyards Bank and Trust
Laura BerryLaura Berry
Overdraft Specialist at Stockyards Bank and TrustOverdraft Specialist at Stockyards Bank and Trust
Robert DayRobert Day
Mortgage Loan Officer at Stockyards Bank And TrustMortgage Loan Officer at Stockyards Bank And Trust
Victoria HallVictoria Hall
Undergraduate Student Researcher at Morehead State UniversityUndergraduate Student Researcher at Morehead State University
Kimberly AtkinsKimberly Atkins
Senior Representative-Absence Manager at New York Life GBSSenior Representative-Absence Manager at New York Life GBS