Nilda Pires
Taunton,MA
Summary
Retail banking professional with 8+ years of experience in financial services, focused on customer relationship management and tailored banking solutions. Opened 94 new checking accounts and generated significant lending opportunities to support branch sales and service goals. Multilingual communicator fluent in English, Portuguese, Spanish, and Cape Verdean Creole.
Overview
13
13
years of professional experience
Work History
Service Associate II
Eastern Bank
Brockton, MA
02.2026 - Current
- Opened and maintained personal and business deposit accounts, including checking, savings, money market, and other banking products.
- Supported customers by identifying needs and recommending suitable banking products and services.
- Built strong customer relationships through clear communication, problem-solving, and timely responses to requests.
- Processed and balanced a cash recycler with accuracy while following cash-handling, security, and operational standards.
- Learned and handled a wide range of branch responsibilities and daily banking tasks within the first few months.
- Supported branch operations with accuracy, efficiency, compliance, and strong customer service.
- Adapted quickly to Eastern Bank systems, procedures, products, and branch operations after the February 2026 merger with HarborOne Bank.
Universal Banker
HarborOne Bank
Brockton, MA
01.2023 - 02.2026
- Opened 94 new checking accounts in 2023, achieved 209% of goal, and sustained account growth and relationship-building efforts in 2023.
- Opened $50,000 HELOC in Q2 2023 while identifying additional lending opportunities through customer conversations.
- Approved home equity applications each quarter in 2024.
- Cross-sold credit cards, loans, and banking products to enhance customer relationships and meet diverse financial needs.
- Opened checking, savings, money market, and certificate of deposit accounts; ordered checks and debit cards; assisted customers with online banking.
- Improved client satisfaction by delivering personalized banking support and answering customer needs quickly.
- Strengthened customer relationships through proactive communication and fast resolution of questions and concerns.
- Increased referrals by fostering customer trust and recognizing business development opportunities.
- Trained and mentored new employees to improve performance, service, and compliance.
Bank Teller
HarborOne Bank
Brockton, MA
01.2018 - 12.2022
- Processed a wide range of retail banking transactions for personal and commercial clients with strong attention to accuracy and security.
- Answered customer questions about account balances, transaction history, service charges, interest rates, and banking services.
- Built customer relationships through clear communication and professional interpersonal support.
- Promoted and sold bank products to customers to new and existing customers and referred customers to suitable financial-services partners.
- Provided account records, statements, check copies, check orders, and other routine banking support.
- Ensured security of cash drawer during transactions and followed accurate cash-handling practices.
Food Server
Vicente's Supermarket
Brockton, MA
01.2014 - 12.2017
- Provided friendly, efficient customer service while processing payments accurately and following cash-handling procedures.
- Built positive relationships with regular customers and handled special requests quickly.
- Kept supplies organized and restocked while supporting smooth daily food service operations.
Education
High School Diploma -
Brockton High School
Brockton, MA07-2017
Skills
- Retail and commercial banking
- Account opening services
- Deposit services
- Cross-selling loans
- Cash handling accuracy
- Compliance awareness
- Sales achievement
- Customer service excellence
- Relationship management
- Problem-solving skills
- Conflict resolution
- Effective communication
- Team collaboration
- Training and mentoring
- Bilingual communication- Cape Verdean Criolo, Portugues, and Spanish
- Problem solving
Accomplishments
- Top performer award in 2024 For HarborOne Bank
Timeline
Service Associate II
Eastern Bank
02.2026 - Current
Universal Banker
HarborOne Bank
01.2023 - 02.2026
Bank Teller
HarborOne Bank
01.2018 - 12.2022
Food Server
Vicente's Supermarket
01.2014 - 12.2017
High School Diploma -
Brockton High School