Heather Murray
Concord,NH
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Production Supervisor
PCC Structurals
01.2024 - Current
- Responsible for adherence to process control procedures, operating instructions, and all quality control instructions. Prime responsibility to safely manufacture a quality product with minimal scrap or rework, while meeting customer specifications.
- Ensures that target earned hours are attained and budget criteria is met or beat.
- Develops, trains, and involves employees in maintaining and improving departmental efficiency, productivity, quality, safety, cooperation, and morale.
- Ensures that all employees work in a safe manner and that each employee is properly trained in all safety procedures. Ensures that good housekeeping practices are routinely followed.
- Maintains employee attendance such that adequate staffing exists to meet required production schedules.
- Works with each employee to effectively resolve grievances, gives necessary feedback on employee performance, conducts formal performance appraisals and recommends pay increases, transfers and promotions in accordance with state and federal laws.
- Interviews and hires qualified people in accordance with state and federal laws.
- Ensures adequate equipment and supplies are available to complete the task requested of their subordinates.
Production Supervisor
Raytheon
04.2021 - 01.2024
- Resolve issues quickly to maintain productivity goals.
- Manage team of 30 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinate with other departments to maintain smooth and efficient product flow.
- Evaluate team member performance regularly to identify and resolve productivity concerns.
- Implement policies and standard operating procedures for continuous improvement.
- Monitor daily and weekly key performance indicators to maintain on-track status.
- Managed team of 30 production associates, overseeing productive production processes and meeting all deadlines.
Technical Training Specialist
Raytheon
10.2019 - 04.2021
- Provided coaching and mentoring to employees.
- Trained and mentored 500+ new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Electronic Assembler
Raytheon
04.2018 - 10.2019
- Assembled components per technical specifications and production guidelines.
- Installed completed assemblies into cases.
- Completed surface mount soldering of printed circuit boards.
- Put together analog and digital assemblies of all complexity levels.
Mechanical Assembler
Analogic
03.2011 - 04.2018
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Worked with heavy machinery and various power tools when assembling parts.
- Performed repeated tasks while sitting or standing over extended periods of time.
Customer Service Representative
Kohl's
03.2010 - 03.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Builder
United States Navy, Unit
09.2007 - 03.2010
- Interpreted blueprints accurately, building structures to exact specifications.
- Developed detailed construction plans and organized required materials to maintain productivity.
- Followed instructions and safety protocols to prevent accidents and injuries.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH01.2024
Skills
- Continuous Improvement
- Production Targets
- Assembly and Production
- Audit Management
- Schedule Management
- Production Management
- Process Improvement
- Staff Development
- Training and Mentoring
- Lean Manufacturing
- Team Leadership
- Adaptability
- Self-Awareness
- Conflict Resolution
- Growth Mindset
- Team Building
- Performance monitoring
- Strategy Development
- Effective Communication
- Hiring and Training
Timeline
Production Supervisor
PCC Structurals
01.2024 - Current
Production Supervisor
Raytheon
04.2021 - 01.2024
Technical Training Specialist
Raytheon
10.2019 - 04.2021
Electronic Assembler
Raytheon
04.2018 - 10.2019
Mechanical Assembler
Analogic
03.2011 - 04.2018
Customer Service Representative
Kohl's
03.2010 - 03.2011
Builder
United States Navy, Unit
09.2007 - 03.2010
Bachelor of Arts - Psychology
Southern New Hampshire University
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