Heather Mutalipassi
Fargo
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's Restaurant
Fargo, ND
01.2013 - Current
- Oversaw daily operations, ensuring compliance with company policies and quality standards.
- Implemented staff training programs, enhancing team performance and customer service excellence.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Analyzed financial reports, identifying cost-saving opportunities and improving profitability.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Enhanced operational efficiency through process improvements and staff scheduling optimization.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Education
High School Diploma -
Woodrow Willson High School
Fargo, ND04-2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Staff training/development
- Employee scheduling
- Administrative skills
- Customer relationship management
- P&L management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 80+ staff members. Maintained over 2 years.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining the ways to make it easier for my team to do their jobs.
- 2024, 2025 General Manager of the year from corporate.
Certification
ServeSafe food handling certified.
Timeline
General Manager
McDonald's Restaurant
01.2013 - Current
High School Diploma -
Woodrow Willson High School