Heather Narvaez
Alexandria Restaurant Partners
Arlington,VA
Summary
Psychology graduate with experience in customer service, team coordination, and daily operations. Strong communication, organizational, and problem-solving skills with attention to detail and the ability to manage multiple priorities in fast-paced environments. Known for professionalism, dependability, and working collaboratively to support team goals and maintain efficient operations.
2
Languages
3
years of professional experience
Work History
Head Hostess
4 Months- Coordinate guest seating and table assignments to support efficient restaurant operations.
- Communicate with servers, management, and other team members to coordinate service and daily activities.
- Manage guest reservations and waitlists while maintaining accurate information and organized records.
- Address guest inquiries and concerns professionally while providing a positive customer experience.
- Assist with coordinating front-of-house activities and prioritizing tasks in a fast-paced environment.
- Support team members and help maintain consistent service standards and established procedures.
Sales Associate
1 Year 9 Months- Delivered professional customer service by responding to inquiries and addressing customer concerns.
- Processed transactions accurately while following company policies and procedures.
- Maintained organized merchandise displays and supported daily store operations.
- Collaborated with team members to complete tasks efficiently and meet daily operational needs.
- Assisted with inventory organization and replenishment while maintaining attention to detail.
- Managed multiple responsibilities in a fast-paced environment while maintaining accuracy and dependability.
Education
Associate of Science - Social Sciences
Bachelor of Science - Psychology
Skills
Task prioritization
Team management
Guest service
Exceptional communication
Operational efficiency
Teamwork and collaboration
Service oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Hostess
Alexandria Restaurant Partners
06.2026 - Current
Sales Associate
Ross Dress for Less
04.2024 - 01.2026
James Madison University
Bachelor of Science from Psychology
Northern Virginia Community College
Associate of Science from Social Sciences