Eleni Kritikou
Tom's River,US
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Hostess
The Committed Pig
04.2025 - Current
- Managed seating arrangements to optimize guest flow and enhance dining experience.
- Trained and supervised junior host staff.
- Developed and implemented reservation systems.
- Resolved guest inquiries and complaints efficiently, ensuring high satisfaction levels.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands.
- Ensured that all opening/closing duties were completed accurately each shift.
- Input orders accurately into POS terminal and accepted payments.
Waitress / Supervisor
Johnny’s Offshore Cafe
02.2024 - 12.2024
- Welcoming guests with great courtesy.
- Receiving and serving food and drink order.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed inventory levels, coordinating with suppliers for timely deliveries.
- Transaction management and receipt issuing using cash payment and POS system.
- Trained and mentored new staff.
Receptionist
Diamond Boutique Hotel 4
06.2022 - 10.2023
- Welcoming guests with great courtesy
- Trained new staff on front desk procedures and customer interaction best practices.
- Developing high quality relationships with guests throughout their stay
- Responding to guests inquiries and requests in a friendly and efficient manner
- Resolve customer issues and complaints in a quick manner ensuring a high level of satisfaction
- Answering telephone inquiries and redirect them to point of contact
- Handled cash and POS payments accurately.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
Snack bar/restaurant waitress, Bartender, Barista
Mythos Hotel- Apartments
06.2017 - 10.2021
- Preparing beverages and alcoholic drinks.
- Operated POS systems to cash out customer checks and complete order transactions.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest complaints promptly, maintaining a positive atmosphere while upholding hotel standards of hospitality.
- Assisted in inventory management by tracking supplies and reporting shortages to ensure uninterrupted service flow.
Waitress, Bartender
Tavern - Cafe "Posperida"
10.2015 - 06.2017
- Greeted customers in a friendly manner and escorted them to their tables.
- Preparing beverages and alcoholic drinks.
- Cooking basic meals (salads, french fries , grilled sausage etc.).
- Used cash registers and credit card machines to cash out customers.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
Assistant Waitress (Internship)
Palazzo Del Mare
06.2015 - 10.2015
- Efficiently managed food and beverage orders, ensuring prompt service and customer satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored guest needs and promptly addressed requests for additional items or services.
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
Education
Hotel Management - Organization and Operation of Hotels, Bar, Oenology
ANKO Academy
Kos, Dodecanese, Greece06.2016
Skills
- Multitasking
- Task Prioritization
- Relationship Building
- Decision-Making
- Payment Acceptance
- Complaint Handling
- Food Service
- Beverage Service
- Adaptability
- Organizational Skills
- Team Collaboration
- Time Management
- Greeting and seating
- Reservation management
- High volume dining
- Team player
- Conflict and complaint resolution
Certification
- Complaints management and the role of guest relations
ANKO Academy
- Supervisor of reception - Sales - Reservations
ANKO Academy
- Software of Reception Protel - Front office
ANKO Academy
- The art of coffee - Bartender
ANKO Academy
- Safety in the workplace
ANKO Academy
- Leadership Essentials
Michigan State University
- Management Essentials
Michigan State University
- Essential Analytical Skills
Michigan State university
Languages
Greek
Native or Bilingual
English
Full Professional
German
Elementary
Russian
Elementary
Timeline
Head Hostess
The Committed Pig
04.2025 - Current
Waitress / Supervisor
Johnny’s Offshore Cafe
02.2024 - 12.2024
Receptionist
Diamond Boutique Hotel 4
06.2022 - 10.2023
Snack bar/restaurant waitress, Bartender, Barista
Mythos Hotel- Apartments
06.2017 - 10.2021
Waitress, Bartender
Tavern - Cafe "Posperida"
10.2015 - 06.2017
Assistant Waitress (Internship)
Palazzo Del Mare
06.2015 - 10.2015
Hotel Management - Organization and Operation of Hotels, Bar, Oenology
ANKO Academy