Valeria Gutierrez
Las Vegas,NV
Summary
Friendly and dedicated professional with strong customer service skills gained from hosting. Adapts easily to any situation with a positive attitude. Expertise in crafting high-quality beverages and delivering attentive, friendly service for an exceptional customer experience.
Overview
6
6
years of professional experience
Work History
Head Hostess
Bavette's Steakhouse & BAr
Las Vegas, NV
07.2023 - 02.2024
- Delivered exceptional customer service, ensuring utmost guest satisfaction while effectively upselling popular menu items.
- Ensured that the dining room was always clean, organized, and up to health department standards.
- Effectively handled administrative duties such as answering phone calls, managing emails, waitlists, and scheduling reservations.
- Trained new staff to follow hosting procedures and policies, guaranteeing timely completion of tasks.
Boba Barista
Sweet Boba
Las Vegas, NV
03.2018 - 08.2019
- Organized takeout containers, cups, lids, condiments, and other necessary items to enhance service efficiency.
- Received orders via phone or online platforms for pickup or delivery services, operating with cash registers to process payments.
- Interacted with guests by greeting and providing information about menu items, while incorporating knowledge of food allergies to suggest alternative options.
- Demonstrated knowledge of various coffee brewing methods by memorizing a variety of recipes.
Education
High School Diploma -
College of Southern Nevada
Las Vegas, NVSkills
- Great Customer Service
- Multitasking
- Strong Communication
- Detail Oriented
- Team Player
Languages
Spanish
Professional
Timeline
Head Hostess
Bavette's Steakhouse & BAr
07.2023 - 02.2024
Boba Barista
Sweet Boba
03.2018 - 08.2019
High School Diploma -
College of Southern Nevada
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