Gwen Gantenbein
Thousand Oaks,CA
Summary
Diligent hostess and versatile college student with a proven track record in managing front-of-house operations, consistently ensuring exceptional customer experiences. Adept at coordinating events to enhance service efficiency, showcasing strong organizational skills and attention to detail. Expertise in conflict resolution and guest satisfaction, committed to fostering positive interactions and maintaining a welcoming atmosphere. Driven by a passion for hospitality and continuous improvement, prepared to contribute effectively in dynamic environments.
Overview
11
11
years of professional experience
Work History
Head Hostess
WeVino
Thousand Oaks, California
03.2025 - Current
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assigned patrons to suitable tables according to server rotation.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Nanny
Families In The Community
San Fernando Valley, CA
12.2014 - 03.2025
- Prepared meals and snacks for a wide range of kids
- Provided basic care and fulfilled any client needs
- Watched over children and pets
- Helped students complete their assignments and study
- Held regular jobs by maintaining client connections
- I communicated with my employer and followed the directions
Sales Associate
Levis Strauss & Co
Westwood, CA
03.2024 - 06.2024
- Managed sales data for store oversight
- Handled incoming calls to deliver information on the store, products, and services
- Provided answers to customer inquiries
- Maintained displays and conducted housekeeping to keep merchandise current
- Analyzed client demands to supply guidance on product features
- Adjusted sales strategies based on insights gained from data analysis
Assistant
Regency Salon Studios
Woodland Hills, CA
12.2022 - 12.2023
- Covered the front office and phone
- Checked patients in and out
- Calculated pricing and provided billing
- Scheduled client appointments and follow-ups
- Reported notes and summaries of procedures
- Updated electronic filing system and calendar
Food Runner
Studio Movie Grill
Simi Valley, CA
12.2021 - 12.2022
- Delivering food and beverages
- Ensuring the accuracy of any orders
- Maintaining cleanliness
- Coordinated with team members
- Interacted with customers
Director's Assistant
The University of Arizona College of Science
Tucson, AZ
12.2020 - 12.2021
- Filled out spreadsheets based on recorded data
- Created icebreakers and directed process groups
- Organized the office spaces
- Met regular deadlines
- Maintained connections within the department
Education
Bachelor of Science - Business Administration And Management
California State University, Northridge
Long Beach, CA06-2028
Continuation of degree -
Los Angeles Pierce College
Los Angeles, CA01-2024
Bachelor's degree - Creative Writing Major, Biochemistry Minor
University of Arizona
Tucson, AZ01-2023
Skills
- Effective service workflow prioritization
- Organizing events
- Meticulous attention to detail
- Reservation management and coordination
- Client management
- Proficient task delegation
- Exceptional communication
- Guest service
- Shift scheduling
- Employee onboarding
References
References available upon request.
Timeline
Head Hostess
WeVino
03.2025 - Current
Sales Associate
Levis Strauss & Co
03.2024 - 06.2024
Assistant
Regency Salon Studios
12.2022 - 12.2023
Food Runner
Studio Movie Grill
12.2021 - 12.2022
Director's Assistant
The University of Arizona College of Science
12.2020 - 12.2021
Nanny
Families In The Community
12.2014 - 03.2025
Continuation of degree -
Los Angeles Pierce College
Bachelor's degree - Creative Writing Major, Biochemistry Minor
University of Arizona
Bachelor of Science - Business Administration And Management
California State University, Northridge