Heather Neal

• Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
• Operated with safety and skill to avoid accidents and delays.
• Provided passenger assistance, collected fares and offered schedule and route information.
• Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
• Enhanced passenger satisfaction by providing timely and efficient transportation services.
• Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.

Responsible for scheduling doctor appointments for individuals.

Maintaining records and assisting with rounds with house doctor, wound nurse and 360 Healthcare.

Responsible for ordering and delivering medical supplies to units.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.

Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

Responsible for ordering and picking up parts. Delivering vehicles to customers and others shops.