NINA HARDEN
Hawthorne,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Transit Bus Operator
City of Torrance
Torrance, California
06.2025 - Current
- Ensured passenger safety by following all traffic regulations.
- Communicated route changes and delays to passengers clearly.
- Conducted pre-trip inspections of buses for maintenance needs.
- Collaborated with dispatchers to manage schedules effectively.
- Resolved passenger inquiries and concerns with professionalism.
- Maintained cleanliness and organization of the bus interior regularly.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Operated Class B vehicles to transport goods safely and efficiently.
Driver
Global-Paratransit
Gardena, CA
08.2021 - 05.2025
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
Supervisor
Coffee Bean and Tea Leaf
Los Angeles, CA
03.2008 - 03.2020
- Able to coach customer service behavior resulting SMG score above 80% YTD
- Coach and train TM's on FiFo & SOP which in turn help maintain COGS YTD 30%
- Current turnover directly influenced 8.4%
- By encourage FROTH within store core value with promoting open communication with TM's
- Utilized different reports in resolve to manage waste including last item sold maintaining waste @1%
- Maintaining meal & break policy
- Maintaining speed of service
- Prefect Blend maintain 100% Completion (training).
Unit Mangers
Krispy Kreme
Los Angeles, CA
04.1999 - 06.2007
- Direct and developed employees recruiting, interviewing, hiring, training, scheduling
- Achieved business plan objectives and profitability according to store operating plan and established financial goals
- Coordinated production schedule to meet customers demands overall store and minimize labor hours
- Ensured maximum profitability / sales growth
- Managed income expense budget including payable/receivable, profit & loss
- Enforce all store policies, standard practices & delegate opening & closing shift responsibilities
- Controlling cost & expenses.
Education
High School Diploma -
Compton High School
Compton, CA06-1989
Coffee & Tea Specialist -
Coffee Bean & Tea Leaf
Los Angeles, CASome College (No Degree) -
Los Angeles Southwest College
Los Angeles, CASkills
- Valid Class B commercial driver's license
- Good morals
- Passenger assistance
- Vehicle maintenance
- DOT Compliance
- Safe Driving Techniques
- Valid Driver's License
- Clean Driving Record
- Vehicle Inspections
- Accident Prevention
- Customer Service
- Safe Driving Practices
- Time Management
- Defensive driving techniques
- Vehicle inspection
- Defensive driving
- Effective communication
- Schedule adherence
- Inclement weather driving
- Maintenance reporting
Certification
• OSHA Certified
20013-Current
• CPR 2022-2024
20013-Current
• CPR 2022-2024
Timeline
Transit Bus Operator
City of Torrance
06.2025 - Current
Driver
Global-Paratransit
08.2021 - 05.2025
Supervisor
Coffee Bean and Tea Leaf
03.2008 - 03.2020
Unit Mangers
Krispy Kreme
04.1999 - 06.2007
High School Diploma -
Compton High School
Coffee & Tea Specialist -
Coffee Bean & Tea Leaf
Some College (No Degree) -
Los Angeles Southwest College