Heather Neal
Ocala,FL
Summary
Healthcare administration professional with over 25 years of experience in claims processing, patient coordination, and customer relationship management. Proven track record in improving operational efficiency while supporting patients and healthcare providers. Recognized for strong communication and organizational skills that foster collaboration across teams in dynamic environments.
Overview
36
36
years of professional experience
Work History
Brand Ambassador / Digital Sales
AVON
Ocala, Florida
01.2018 - Current
- Managed digital sales activities, campaign promotions, customer orders, and follow-up.
- Managed online and in-person sales, delivering personalized customer service and tailored product recommendations to enhance customer satisfaction.
- Created promotional content and marketing campaigns through social media and digital platforms.
- Highlighted latest makeup, skincare, and beauty trends to enhance customer engagement.
- Built and maintained strong customer relationships through regular communication and proactive follow-up, fostering loyalty and repeat business.
- Earned Avon Presidents Club recognition in 2021, 2022, 2023, and 2024.
- Achieved 10 Star Ambassador recognition.
Owner / Eco-Friendly Cleaning Service
TOUGH N GREEN
Gainesville, Florida
01.2016 - 01.2018
- Developed eco-friendly service approach that prioritized quality and enhanced customer satisfaction.
- Owned and operated an environmentally responsible residential cleaning service.
- Managed customer relationships, scheduling, and service delivery to ensure seamless operations.
- Provided professional cleaning services tailored to individual customer needs.
Referral Authorization Coordinator
SIMED
Gainesville, Florida
01.2008 - 01.2013
- Managed patient referrals and insurance pre-authorizations for medical services.
- Verified patient insurance coverage and treatment requirements to ensure timely access to necessary medical services.
- Coordinated approvals for upcoming treatments and specialist referrals.
- Submitted clinical documentation, including laboratory results, diagnostic testing, diagnosis codes, and physician notes, to support authorization requests.
- Served as a liaison between patients, physicians, specialists, and insurance companies.
- Maintained detailed records of authorization numbers and follow-up care to facilitate streamlined patient management.
- Monitored open referrals, managed denied procedures, and coordinated appeals and appointments to enhance patient care continuity.
- Followed up with insurance companies and healthcare providers to resolve authorization issues.
- Communicated effectively with patients, medical providers, specialists, and insurance representatives.
Insurance Billing
OMS PARTNERS
Newport News, Virginia
01.2003 - 01.2006
- Managed medical and dental insurance claims and patient account collections.
- Verified insurance coverage, policy limitations, and pre-authorization requirements.
- Filed medical and dental claims, ensuring timely recording of incoming insurance payments.
- Reconciled patient accounts and accurately maintained billing records.
- Reviewed clinical documentation to verify accuracy and compliance for insurance claims.
- Researched rejected claims, corrected processing errors, and submitted appeals to secure patient reimbursements.
- Responded to billing questions from patients and medical office staff.
- Invoiced patients for remaining balances and out-of-pocket expenses.
Front Desk / Patient Coordinator
DR. JEFFERY KENNEY, TANKERSLEY & LEE
Newport News, Virginia
01.2003 - 01.2006
- Coordinated patient check-in and check-out to ensure a welcoming and professional experience.
- Verified insurance coverage and secured authorization for upcoming surgical procedures, facilitating timely patient care.
- Updated medical histories and processed patient payments.
- Reviewed treatment plans and billing codes for accuracy before submitting medical and dental insurance claims.
- Scheduled follow-up appointments and communicated changes to patients, staff, and families to maintain clear coordination.
- Managed multi-line telephone system and coordinated patient referrals.
- Balanced payment transactions daily to ensure accurate financial records.
- Scanned patient records and X-rays for insurance claims.
- Prepared patient treatment estimates, including estimated insurance responsibility and out-of-pocket costs.
Surgical & Dental Assistant
DR. THOMAS PARROTT, DMD
Newport News, Virginia
01.2001 - 01.2003
- Assisted with pre-operative, intra-operative, and post-operative procedures.
- Provided chair-side support during surgical and dental procedures.
- Monitored patient vital signs to ensure safety during anesthesia and sedation.
- Maintained infection-control procedures and sterilized dental instruments.
- Conducted dental radiography to assist in diagnosis and treatment planning.
- Took dental impressions for dentures, partials, crowns, and other restorative treatments.
- Created CEREC chair-side restorations and customized milled crowns under a dentist supervision.
- Reviewed treatment plans and coordinated insurance claims to streamline patient care.
Dental Assistant
DR. GERALD BANKS, DDS
Newport News, Virginia
01.2000 - 01.2001
- Provided chairside clinical support during dental procedures.
- Maintained infection-control and sterilization procedures.
- Reviewed treatment plans and coordinated medical and dental insurance claims to ensure patient coverage and treatment accuracy.
- Maintained electronic medical and dental records.
- Scheduled patient appointments and provided patient education.
- Performed dental radiography to assist in accurate diagnosis and treatment planning.
- Took dental impressions for dentures, partials, and crowns.
- Performed supragingival scaling and polishing under a dentist supervision.
- Maintained inventory of essential dental equipment to ensure availability for procedures and compliance with regulations.
Surgical Dental Assistant
DR. WARREN WEST, DDS
Williamsburg, Virginia
01.1997 - 01.2000
- Assisted with pre-operative, intra-operative, and post-operative surgical procedures.
- Monitored patient vital signs, including patients receiving anesthesia or sedation.
- Maintained infection-control standards and sterilization of dental instruments.
- Reviewed treatment plans and coordinated medical and dental insurance claims.
- Maintained accurate electronic medical and dental records.
- Scheduled patient appointments and provided patient education.
- Performed dental radiography.
Dental Assistant
DR. GISELA FASHING, DDS
Williamsburg, Virginia
01.1996 - 01.1997
- Provided chair-side clinical support during dental procedures.
- Maintained infection-control and sterilization procedures.
- Reviewed treatment plans and coordinated dental insurance claims.
- Maintained electronic medical and dental records.
- Scheduled patient appointments and provided patient education.
- Performed dental radiography.
- Took dental impressions for dentures, partials, and crowns.
- Performed supragingival scaling and polishing under dentist supervision.
Dental Assistant
DR. WILLIAM BENNETT, DDS
Williamsburg, Virginia
01.1994 - 01.1996
- Provided chair-side clinical support for dental procedures.
- Maintained infection-control and sterilization procedures.
- Assisted with treatment plan review and dental insurance claims.
- Maintained electronic medical and dental records.
- Scheduled patient appointments and provided patient education.
- Performed dental radiography.
Customer Service / Cashier
WILLIAMSBURG SOAP & CANDLE FACTORY
Williamsburg, Virginia
01.1991 - 01.1994
- Processed customer payments and maintained an accurate cash drawer.
- Provided customer service and assisted with daily store operations.
- Performed light housekeeping and maintained a clean retail environment.
- Completed end-of-day cash totals and prepared deposits.
Education
High School Diploma -
Lafayette High School
Williamsburg, VA06-1994
Skills
- Medical and dental office administration
- Insurance verification and authorization
- Claims processing
- Referral coordination
- Patient scheduling and service
- Insurance appeals and denials
- Electronic medical records management
- Treatment plan coordination
- Patient education strategies
- Surgical and clinical assistance
- Infection control and sterilization
- Medical documentation practices
- Inventory management systems
- Digital sales and marketing
- Social media marketing strategies
- Team building and mentoring
- Customer relationship management
- Payment processing and reconciliation
- Interpersonal communication skills
- Attention to detail
- Organized and dependable work ethic
- Confidential patient information handling
- Independent and team collaboration skills
- Customer service orientation
- Insurance and billing issue resolution expertise
- Training, mentoring, and team leadership skills
- Self-motivated entrepreneurial spirit
PROFESSIONAL RECOGNITION
Avon Presidents Club 2021 2022 2023 2024, 10 Star Ambassador Avon
Timeline
Brand Ambassador / Digital Sales
AVON
01.2018 - Current
Owner / Eco-Friendly Cleaning Service
TOUGH N GREEN
01.2016 - 01.2018
Referral Authorization Coordinator
SIMED
01.2008 - 01.2013
Insurance Billing
OMS PARTNERS
01.2003 - 01.2006
Front Desk / Patient Coordinator
DR. JEFFERY KENNEY, TANKERSLEY & LEE
01.2003 - 01.2006
Surgical & Dental Assistant
DR. THOMAS PARROTT, DMD
01.2001 - 01.2003
Dental Assistant
DR. GERALD BANKS, DDS
01.2000 - 01.2001
Surgical Dental Assistant
DR. WARREN WEST, DDS
01.1997 - 01.2000
Dental Assistant
DR. GISELA FASHING, DDS
01.1996 - 01.1997
Dental Assistant
DR. WILLIAM BENNETT, DDS
01.1994 - 01.1996
Customer Service / Cashier
WILLIAMSBURG SOAP & CANDLE FACTORY
01.1991 - 01.1994
High School Diploma -
Lafayette High School