Heather Nelson Lane
Las Vegas,Nevada
Summary
Highly motivated and Customer-Focused Professional with over 10 years of experience in the hospitality industry. Skilled in bartending, serving, and exceeding customer expectations in fast-paced environments. Adept at providing exceptional service and resolving issues promptly and professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Door Dash
Las Vegas
03.2021 - 07.2023
- Transported and safely delivered items to prevent damage or loss.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Navigated routes with relevant map programs and GPS systems.
Bartender
Dos Amigos Mexican Restaurant
Elko, NV
10.2022 - 10.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender/Cook
Lone Mountain Station/Double D Grill
Elko, Nv
09.2022 - 10.2023
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
Behavioral Health Tech
True Care Treatment Center
Nevada
- Provided direct clinical services to individuals with behavioral health issues.
- Provided emotional support to clients during periods of distress or crisis.
Residential Staff Behavioral Health Tech
West Care Women's And Children's Center
Las Vegas, Nevada
10.2020 - 01.2021
- Monitored medications administered by medical personnel according to prescribed protocols.
- Assisted in resolving conflicts between clients using de-escalation techniques.
- Ensured that all documentation related to client care is completed accurately and timely.
Cashier
Maverik Adventure Stop
Pahrump, Nevada
02.2017 - 11.2020
- Processed cash and credit payments for gasoline, food and other merchandise.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Greeted customers and provided excellent customer service.
Education
Bachelors in Business Management/Entrepreneurship -
University Of Phoenix
04.2024
Skills
- Customer service-focused
- High-energy attitude
- Adaptability
- Communication
- Motivation
- Multitasking
- Problem-solving
- Time-management
- Team Management
Certification
- Sherrifs Card
- TAM, 08/2027
- Cpr /AED
Timeline
Bartender
Dos Amigos Mexican Restaurant
10.2022 - 10.2023
Bartender/Cook
Lone Mountain Station/Double D Grill
09.2022 - 10.2023
Delivery Driver
Door Dash
03.2021 - 07.2023
Residential Staff Behavioral Health Tech
West Care Women's And Children's Center
10.2020 - 01.2021
Cashier
Maverik Adventure Stop
02.2017 - 11.2020
Behavioral Health Tech
True Care Treatment Center
Bachelors in Business Management/Entrepreneurship -
University Of Phoenix
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