Heather Nemeth
Levittown,NY
Summary
Polite and accommodating bringing 25 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Knowledgeable and tolerant. with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Hardworking and reliable. with strong ability in and Offering and Highly organized, proactive and punctual with team-oriented mentality.
Overview
25
25
years of professional experience
Work History
Hotel Guests Service Agent/Night Audit
Four Points by Sheraton in Chelsea
Manhattan
12.2021 - Current
- Hotel management
- Night audit reports
- Check in Check outs
- Sale Rooms
- Manage Housekeeping
- Fire panel observation
- Manage all operations
- Provided exceptional customer service to guests at Four Points by Sheraton.
- Work every shifts capacity of work any hours
- Multiple computer programs
- Opera / Opera cloud / light stream /QnQ
- Opera fidelio / Auto Clerk / encore / and many others
Hotel Front Desk Clerk
Hilton curio collection
Manhattan, NY
08.2001 - 03.2020
- Worked 20 years in the industry
- All incoming guest needs, smooth check-in processes and maximize satisfaction
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Posted room charges such as food, liquor and telephone calls based on individual customer action.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Secured guest valuables in main safe or individual boxes.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Input customer data using. software and made immediate updates to reflect room changes.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Handled payment processing duties and provided customers with receipts and proper bills and credit.
Hotel Front Desk Clerk
Radisson Hotels
Manhattan, NY
11.2004 - 12.2018
- HiHi Facilitated front desk operations for busy high-volume hotel.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Monitored reservations to track incoming parties and special events.
- Worked s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered key administrative
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Hotel Front Desk Clerk
Holiday Inn
Manhattan, NY
08.2001 - 09.2004
- Facilitated front desk operations for busy high-volume hotel.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Education
Certificate - Hospitality
Technical Career Institutes
New York, NYCertificate - Hospitality
Technical Career Institutes
New York, NY05.2001
High School Diploma -
Moderno Americano
Colombia, Su09.1990
Skills
- Multi-line phone systems
- Greeting guests
- Correspondence management
- Supply stocking
- Hospitality services
- Customer service
Part time hotels
*HOLIDAY INN EXPRESS*
Night audit
From 06/2017 to 11/2020
Compiled budget documents cost control
Audited and balance credit transactions
Analyzed day payments and created details
*GLEN COVE MANSION*
Front desk
From 05/20 to present
Reservations to track incoming parties events received all incoming calls
Cultivate professionalism relationship with guests.
*BEST WESTERN*
Front desk clerk
Facilitated front desk operations for busy high volume hotel.
Volunteer
*BOYS SCOUTS OF AMERICA*
Leader and teacher of group of kids for 5 years
ST WILLIAMS ABBOTT SCHOOL
Teaching religion for kids for 3 years
Timeline
Hotel Guests Service Agent/Night Audit
Four Points by Sheraton in Chelsea
12.2021 - Current
Hotel Front Desk Clerk
Radisson Hotels
11.2004 - 12.2018
Hotel Front Desk Clerk
Hilton curio collection
08.2001 - 03.2020
Hotel Front Desk Clerk
Holiday Inn
08.2001 - 09.2004
Certificate - Hospitality
Technical Career Institutes
Certificate - Hospitality
Technical Career Institutes
High School Diploma -
Moderno Americano