Heather Neuens
Evant,TX
Summary
Seeking a career opportunity within the medical or clerical fields that will allow me to utilize my professional skills with a chance for advancement
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Specialist/Staffing Coordinator
Girling Personal Care
Temple, TX
09.2024 - Current
- Compiled data from various sources to create detailed reports for management.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Developed and maintained filing systems for both paper and electronic records.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Medical Assistant
Kaiser Permanente
04.2016 - 06.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Overnight Associate
Walmart
05.2014 - 12.2014
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Assisted in loss prevention efforts through vigilant monitoring of the sales floor and reporting any suspicious activity to management.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Managed efficient cash register operations.
Medical Records Coordinator
Odyssey Hospice - A Gentiva
11.2009 - 03.2014
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Monitored compliance with state regulations governing medical record keeping practices regularly identifying areas requiring attention.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Reduced errors in medical records by implementing standardized processes for data entry and verification.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Organized annual purging of outdated or unnecessary documents in accordance with retention policies, optimizing storage space usage.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Followed up with medical staff regarding missing information in patient records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Sorted and distributed incoming and outgoing medical records.
Education
Associate of Science - Medical Assisting
Heritage College - Denver
Denver, CO06.2015
High School Diploma -
Bruceville-Eddy High School
Bruceville-eddy, TX05.2000
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Vital Sign Monitoring
- Clinical Documentation
- Patient-focused care
- Data Entry
- Reliable team player
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Medical Records Management
- Patient Care Coordination
- Healthcare Software Proficiency
- Chronic Disease Management
- Dementia and Alzheimer's knowledge
- Hospice Care
Certification
- CMA - Certified Medical Assistant
Timeline
Administrative Specialist/Staffing Coordinator
Girling Personal Care
09.2024 - Current
Medical Assistant
Kaiser Permanente
04.2016 - 06.2024
Overnight Associate
Walmart
05.2014 - 12.2014
Medical Records Coordinator
Odyssey Hospice - A Gentiva
11.2009 - 03.2014
- CMA - Certified Medical Assistant
Associate of Science - Medical Assisting
Heritage College - Denver
High School Diploma -
Bruceville-Eddy High School
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