Summary
Overview
Work History
Education
Skills
Timeline
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Heather Ng Tang

Tomball,TX

Summary

Diverse background in accounting and customer service. Dependable candidate looking for a flexible part-time position.


Overview

7
7
years of professional experience

Work History

Flight Attendant

United Airlines
08.2023 - Current
  • Ensure the safety and security of the other crew, captain, and passengers through precise effective communication
  • The ability to respond to a health, fire, or other emergency quickly, effectively, and calmly
  • Make announcements and updates to everyone to ensure the safe, on-time departure of flights
  • Follow FAA rules and regulations including but not limited to; baggage, minimum crew, and briefings
  • Deliver exceptional customer service while serving passengers meals, drinks, snacks, and more at 35 thousand feet

Accounts Receivable Clerk

Fred Haas Toyota
01.2022 - 11.2023
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Responded to inbound inquiries regarding accounts and payments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Accounts Payable Administrator

Porsche North Houston
11.2022 - 08.2023
  • Executed payments to vendor accounts and completed payroll processing.
  • Updated and maintained aging report to facilitate payments
  • Maintained accurate financial records with diligent data entry of invoices and expense reports.
  • Communicated with other departments to verify purchases.
  • Entered purchase orders, invoices and payments into company accounting system.
  • Proactively identified opportunities for process improvements within the Accounts Payable department.

Media Services Specialist

Disney
04.2021 - 11.2021
  • Route, record, screen, prep, ingest and archive all commercial and live content into the server systems
  • Maintain quality control standards for network broadcast programming and commercials
  • Consult program formats and generate detailed run sheets for all programming
  • Data entry of material into facility management software applications that are relied upon for scheduling, workflow, and broadcast of media
  • Verify that program and commercial sequence, timing, scoring, billboards, and black holes will air correctly
  • Verify existing, missing or expected content to prepare for re-air as quickly as a no-turn

Trust Administrative Assistant

Frost Bank
08.2020 - 01.2021
  • Independently responsible for distribution and receipting in client’s trust funds while following the power of the account and complying with bank regulations.
  • Paid invoices, bills, and reimbursed clients’ accounts following FATCA compliance.
  • Mediator between clients and administrator to address any issues concerning payments, asset acquisition, keeping documentation current, and any other concerns
  • Categorize and record new account paperwork, legal documentation and sensitive client information accordingly using imaging software
    Used Excel to chart history for clients’ accounts.
  • Responsible for monthly audits of clients’ trusts to maintain compliance.
    Assisted customers with technical difficulties and answered retail banking questions
  • Responsible for making sure account assets were up to date

Personal Banker

Frost Bank
02.2017 - 08.2020
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Education

Associate of Arts -

Lonestar College
Houston, TX
12.2019

Skills

  • Food and Beverage Service
  • Emergency Situations Management
  • Verbal and Written Communication
  • Brand Promotion
  • Relationship Management
  • Interpersonal Communications
  • Critical Thinking
  • Schedule Management
  • Hospitality Service Expertise
  • Conflict Mediation

Timeline

Flight Attendant

United Airlines
08.2023 - Current

Accounts Payable Administrator

Porsche North Houston
11.2022 - 08.2023

Accounts Receivable Clerk

Fred Haas Toyota
01.2022 - 11.2023

Media Services Specialist

Disney
04.2021 - 11.2021

Trust Administrative Assistant

Frost Bank
08.2020 - 01.2021

Personal Banker

Frost Bank
02.2017 - 08.2020

Associate of Arts -

Lonestar College

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Heather Ng Tang