Heather N. Olsen
Las Vegas,NV
Summary
A results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Honolulu Boba Co.
Las Vegas, NV
10.2022 - 01.2025
- Process orders and address customer requirements.
- Prepared drinks and toppings to meet customer preferences.
- Managed enhanced responsibilities while executing supervisory role.
Lifeguard
Elite Lifeguards
Las Vegas, NV
05.2022 - 09.2023
- Monitored patrons' activities to ensure compliance with policies.
- Accommodated diverse shift requirements.
- Maintained constant surveillance of the pool or body of water to react to emergencies appropriately.
Front of House Employee
Chick-fil-A
Las Vegas, NV
11.2021 - 09.2022
- Ensured swift and high-quality customer interactions to enhance the overall experience.
- Resolved customer issues through effective problem-solving.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
Education
Associate of Business -
College of Southern Nevada
true05-2025
High School Diploma -
Palo Verde High School
Las Vegas, NV05.2023
Skills
- Word and Excel software proficiency
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking Abilities
- Organization and time management
- Team management
Charity Experience
- Casa De Luz, September 2022 & May 2023. Helped homeless people acquire food, clothes, and other essentials. Organized groceries and made peanut butter and jelly sandwiches to add to care bags.
- NCL/National Charity League, March 2020-March 2021. Developed problem-solving skills when technology failed and when faced with COVID-19 restrictions. In charge of marketing for the annual event.
- NJHS/National Junior Honor Society, August 2017-May 2019. 30 hours of volunteering. Showed initiative by coming to school and decorating the teacher's doors.
- The Just One Project, May 2018. Organized food items and gave each one item as they walked past. Refined interpersonal communication skills by interacting with the community.
- Clean the World, March 2016. Worked with others to sort soap into categories like non-usable and usable. Helped people to obtain soap and encouraged good hygiene.
Certification
- Excel Associate certification
- Word Associate certification
- Food Handler's card
References
References available upon request.
Timeline
Barista Shift Supervisor
Honolulu Boba Co.
10.2022 - 01.2025
Lifeguard
Elite Lifeguards
05.2022 - 09.2023
Front of House Employee
Chick-fil-A
11.2021 - 09.2022
Associate of Business -
College of Southern Nevada
High School Diploma -
Palo Verde High School
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