Summary
Work History
Education
Skills
Timeline
Generic

Heather Nolte

Bethalto,IL

Summary

I am a seasoned and dedicated Medical Secretary with 11 + years. I am able to multi task and take on multiple responsibilities . I am a caring and supportive professional with great interpersonal skills, attention to detail and empathy when working directly with physician's and patients.

Work History

Medical Secretary for IM and ID

BJC Medical Group AMS
Alton, IL
2013 - Current
  • Answer multiple phone lines
  • Take incoming calls, patient messages and determine the appropriate care service
  • Manage physicians schedules
  • Make patient appointments
  • Place ambulatory referrals in the Epic system
  • Place insurance referrals to specialists
  • Place prior authorization's for medications
  • Place orders for labs, x-rays ,CT scans, MRI's etc.
  • Schedule labs, x-rays, CT scans, MRI's etc.
  • Give instructions on tests that have been ordered
  • Sort physicians mail
  • Prepare orders and mail that need to be signed by the physicians
  • Fax physician signed documents and orders
  • Write back to work excuse notes for patients
  • Place DME orders and paperwork for walkers, power wheel chairs etc.
  • Fax physician signed medical clearance forms to the surgeons
  • Prepare Parking Placard forms for physicians to sign
  • Request records from other medical facilities for physicians

Patient Service Specialist

SSM Physical Therapy
Alton, IL
2012 - 2013
  • Answered multiple phones lines
  • Made appointments for physical therapy visits
  • Verified patients insurance benefits
  • Took co-pays for therapy visits
  • Balanced co-pays and charges for the week
  • Called for physician orders and insurance referrals from primary care office

Paraprofessional

Bethalto Community Unit School District # 8
Bethalto, IL
2009 - 2011
  • Answered phones in school office
  • Faxed and made copies of school documents
  • Prepared projects for class rooms
  • Aided teachers with children's assignments
  • Mailed letters out to parents

Teacher's Assistant

Zion Lutheran Church & School
BETHALTO, IL
2004 - 2005
  • Prepared projects
  • copied and faxed papers
  • Assisted teachers with assignments
  • Monitored children
  • Read to children

Lab and Imaging Receptionist

Alton Multispecialists
Alton, IL
1999 - 2000
  • Worked in Medical Manager Computer program
  • Answered multiple phones lines
  • Checked patients in for labs and imaging tests
  • Made appointments for lab and imaging tests
  • Instructed patients on test prep's
  • Verified patients insurance, phone number and address
  • Filed charts

Family Medicine Medical Secretary

Riverbend Physicians and Surgeons
Alton, IL
1997 - 1999
  • Answer multiple phone lines
  • Take incoming calls, patient messages and determine the appropriate care service
  • Manage physicians schedules
  • Make patient appointments
  • Place insurance referrals to specialists
  • Place orders for labs, x-rays ,CT scans, MRI's etc.
  • Schedule labs, x-rays, CT scans, MRI's etc.
  • Give instructions on tests that have been ordered
  • Sort physicians mail
  • Prepare orders and mail that need to be signed by the physicians
  • Fax physician signed documents and orders
  • Place DME orders and paperwork for walkers, power wheel chairs etc.
  • Request records from other medical facilities for physicians

Patient Account Representative & Reg. Clerk

Saint Anthony's Hospital
Alton, IL
1993 - 1997
  • Filled in as hospital communications operator
  • Worked in patient accounts
  • Answered multiple telephone lines
  • Answered billing questions
  • Registered patients in the ER
  • Verified patients insurance, phone number and address

Education

High School Diploma -

Civic Memorial High School
Bethalto, IL
06-1993

Skills

  • Ability to work with people in a caring, courteous and professional manner
  • Knowledge of working in the Epic Computer System
  • Knowledge of working in the Next Gen Computer System
  • Able to multi task
  • Able to answer multiple phone lines
  • Able to remain calm in emergency situations
  • Critical thinking abilities
  • I am always a team player
  • I am always about team work

Timeline

Medical Secretary for IM and ID

BJC Medical Group AMS
2013 - Current

Patient Service Specialist

SSM Physical Therapy
2012 - 2013

Paraprofessional

Bethalto Community Unit School District # 8
2009 - 2011

Teacher's Assistant

Zion Lutheran Church & School
2004 - 2005

Lab and Imaging Receptionist

Alton Multispecialists
1999 - 2000

Family Medicine Medical Secretary

Riverbend Physicians and Surgeons
1997 - 1999

Patient Account Representative & Reg. Clerk

Saint Anthony's Hospital
1993 - 1997

High School Diploma -

Civic Memorial High School
Heather Nolte