Heather O'Brien
Metamora,IL
Summary
Focused Administrator committed to maintaining productive and quality-driven healthcare environment. Collaborative and versatile professional with expertise in patient care, employee relations & strategic planning. Skilled at easily transcending cultural differences.
Overview
13
13
years of professional experience
Work History
Administrator
Snyder Village
Metamora, IL
08.2017 - Current
- Providing leadership and direction for all facility staff
- Department manager evaluation and salary increases
- Mentoring department managers
- Facilitating patient care and experience
- Monitoring federal and state regulations in accordance with facility adherence
- Budget development
- Census development
- Facility abuse coordinator
- On call/available to staff and families 24 hours a day, 7 days per week.
Administrator
The Heights HealthCare and Rehabilitation
Peoria Heights, IL
08.2015 - 09.2016
- Oversaw 110 bed skilled nursing facility daily operations
- Ensuring adherence with federal and state regulations
- Provided mentoring, leadership and support to facility department managers
- Budget development; census development
- Maintained availability to residents, their families and facility staff 24 hours a day, 7 days per week.
Director of Nursing/ Assistant Director of Nursing/Psychosocial Nurse Manager
The Heights HealthCare and Rehabilitation
Peoria Heights, IL
03.2011 - 08.2015
- DON: Supervised entire nursing department
- Maintained federal and state regulation adherence
- Nursing staff education
- Providing leadership to all facility staff on a daily basis to encompass our resident needs while encouraging staff work/life balance
- Addressed customer service concerns in a timely manner.
Education
Registered Nursing -
Illinois Central College
01.2013
Licensed Practical Nursing -
Capital Area School of Nursing
01.2007
Skills
- Healthcare compliance
- Patient Safety
- Quality Improvement
- Staff Training and Development
- Operations Management
- Organizational Development
- Budget Development
Accomplishments
- 2020 Graduate of LeadingAge Illinois Leadership Academy
Timeline
Administrator
Snyder Village
08.2017 - Current
Administrator
The Heights HealthCare and Rehabilitation
08.2015 - 09.2016
Director of Nursing/ Assistant Director of Nursing/Psychosocial Nurse Manager
The Heights HealthCare and Rehabilitation
03.2011 - 08.2015
Registered Nursing -
Illinois Central College
Licensed Practical Nursing -
Capital Area School of Nursing
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