Hi, I’m
Heather Pierpoint
Jackson,TN
Summary
High-energy Sales Professional with a unique blend of construction "know-how" and high-end consultative style. From measuring property lines at Jackson Fence to mastering the art of the client experience at Haute Heads, I’ve learned that the secret to a great sale is 50% technical expertise and 50% being the kind of person someone actually wants to invite into their home. Whether I’m navigating a tricky project scope or a homeowner’s energetic golden retriever, I specialize in building trust, overcoming "sticker shock," and turning "we’ll think about it" into a signed contract before the coffee gets cold.
Overview
18
years of professional experience
Work History
Jackson Fence CompanyMedina, TN
Coordinator of Digital Ad Operations and Sales
11.2021 - 01.2025
Job overview
- Assisted in managing digital ad campaigns across various platforms to ensure timely delivery.
- Coordinated communication between sales and creative teams to streamline project workflows.
- Maintained organized documentation for all advertising operations, ensuring compliance with company standards.
- Managed end-to-end sales cycles, converting inquiries into contracts through expert product knowledge.
- Managed the procurement of 811 dig permits, ensuring all project sites were cleared for underground utilities.
Haute Heads Hair DesignJackson, TN
Owner/Hair Stylist
03.2007 - 01.2021
Job overview
- Directed all daily tasks for a high-traffic salon, including payroll, tax compliance, marketing, and inventory management for professional-grade products.
- Managed a team of 14, overseeing technical training and complex schedule coordination to maximize clinic efficiency.
- Expertly managed client retention and de-escalation for sensitive aesthetic complaints, maintaining a 90% rebooking rate through empathy and professional resolution.
- Performed detailed consultations to identify specific client challenges, resulting in a 25% increase in retail sales and service upgrades.
Skills
- In-Home Consultative Sales: Expert at building rapport and closing high-ticket deals inside a client’s residence
- Project Estimation & Scoping: Skilled in on-site measurements and calculating material/labor costs for home improvements
- Territory & Lead Management: Efficiently managing travel routes and high-volume appointment schedules to maximize revenue
- Customer Relationship Management: Turning technical needs into design solutions using a "client-first" consultative approach
- Contract Negotiation: Experienced in overcoming objections, discussing financing, and finalizing legal sales agreements
- Technical Communication: Bridging the gap between the homeowner’s vision and the construction team’s requirements
Timeline
Coordinator of Digital Ad Operations and Sales
Jackson Fence Company
11.2021 - 01.2025
Owner/Hair Stylist
Haute Heads Hair Design
03.2007 - 01.2021