Heather Oswald
Mantua,OH
Summary
Dynamic Lead Cake Decorator with extensive experience at Publix Grocery Store, excelling in cake design and customer service. Proven ability in inventory management and employee training, enhancing team performance. Recognized for resolving customer complaints effectively, ensuring satisfaction and loyalty. Committed to maintaining high food safety standards while delivering creative and visually stunning cake presentations.
Overview
9
9
years of professional experience
Work History
Lead Cake Decorator
Publix Grocery Store
Clearwater, FL
05.2007 - 08.2010
- Decorated cakes for special occasions utilizing diverse techniques and designs.
- Trained new staff on advanced cake decorating methods and industry best practices.
- Managed inventory of cake decorating supplies and equipment to ensure availability.
- Resolved customer complaints regarding products or services with prompt and courteous responses.
- Maintained clean work area while adhering to health and safety regulations.
Cake Decorator
Albertsons Grocery Store
Belleair, FL
10.2006 - 05.2007
- Designed custom cakes for special occasions, enhancing overall presentation and satisfaction.
- Assisted customers in selecting cake designs and flavors based on preferences.
- Created appealing displays to showcase decorated cakes in store.
Lead Cake Decorator
Publix Grocery Store
Clearwater , FL
04.2001 - 04.2006
- Monitored inventory levels of baking and decorating supplies to ensure timely restocking.
- Designed and decorated cakes for special occasions using diverse techniques and styles.
- Managed customer inquiries and complaints, providing resolution with professionalism.
- Delivered exceptional customer service by addressing concerns patiently and effectively.
Education
Graduate Certificate - Massage
Cortivia School of Massage
St. Petersburg, FL11-2006
High School Diploma -
Largo High School
Largo, FL06-2001
Skills
- Cake decorating
- Inventory management
- Customer service
- Employee training
- Conflict resolution
- Food safety
- Creative problem solving
Timeline
Lead Cake Decorator
Publix Grocery Store
05.2007 - 08.2010
Cake Decorator
Albertsons Grocery Store
10.2006 - 05.2007
Lead Cake Decorator
Publix Grocery Store
04.2001 - 04.2006
Graduate Certificate - Massage
Cortivia School of Massage
High School Diploma -
Largo High School
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