Summary
Overview
Work History
Education
Skills
Timeline
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Heather Oswald

Mantua,OH

Summary

Dynamic Lead Cake Decorator with extensive experience at Publix Grocery Store, excelling in cake design and customer service. Proven ability in inventory management and employee training, enhancing team performance. Recognized for resolving customer complaints effectively, ensuring satisfaction and loyalty. Committed to maintaining high food safety standards while delivering creative and visually stunning cake presentations.

Overview

9
9
years of professional experience

Work History

Lead Cake Decorator

Publix Grocery Store
Clearwater, FL
05.2007 - 08.2010
  • Decorated cakes for special occasions utilizing diverse techniques and designs.
  • Trained new staff on advanced cake decorating methods and industry best practices.
  • Managed inventory of cake decorating supplies and equipment to ensure availability.
  • Resolved customer complaints regarding products or services with prompt and courteous responses.
  • Maintained clean work area while adhering to health and safety regulations.

Cake Decorator

Albertsons Grocery Store
Belleair, FL
10.2006 - 05.2007
  • Designed custom cakes for special occasions, enhancing overall presentation and satisfaction.
  • Assisted customers in selecting cake designs and flavors based on preferences.
  • Created appealing displays to showcase decorated cakes in store.

Lead Cake Decorator

Publix Grocery Store
Clearwater , FL
04.2001 - 04.2006
  • Monitored inventory levels of baking and decorating supplies to ensure timely restocking.
  • Designed and decorated cakes for special occasions using diverse techniques and styles.
  • Managed customer inquiries and complaints, providing resolution with professionalism.
  • Delivered exceptional customer service by addressing concerns patiently and effectively.

Education

Graduate Certificate - Massage

Cortivia School of Massage
St. Petersburg, FL
11-2006

High School Diploma -

Largo High School
Largo, FL
06-2001

Skills

  • Cake decorating
  • Inventory management
  • Customer service
  • Employee training
  • Conflict resolution
  • Food safety
  • Creative problem solving

Timeline

Lead Cake Decorator

Publix Grocery Store
05.2007 - 08.2010

Cake Decorator

Albertsons Grocery Store
10.2006 - 05.2007

Lead Cake Decorator

Publix Grocery Store
04.2001 - 04.2006

Graduate Certificate - Massage

Cortivia School of Massage

High School Diploma -

Largo High School