Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Owens

Owensboro,KY

Summary


Dedicated case management coordinator and program developer with a history of exceeding internal goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance student outcomes.

Overview

29
29
years of professional experience

Work History

Director of Outreach And Community Engagement

Sagrario’s Joy
06.2023 - Current
  • Co-founder.
  • Developing community partnerships and a referral network for newcomers to the United States.
  • Providing case management to students and referrals to community resources.
  • Curriculum development.
  • Fundraising.
  • Teaching Citizenship Classes at Ivy Tech, Evansville and the Immigrant Welcome and Resource Center.

Assistant Librarian

Evansville Vanderburgh Public Library
10.2022 - Current
  • Fostered positive relationships with patrons from diverse backgrounds ensuring equal access to all information resources.
  • Supported community engagement through the facilitation of various library programs and events.
  • Enhanced patron satisfaction by providing efficient, accurate, and friendly research assistance.
  • Selected age-appropriate materials for children''s programs to encourage early literacy skills development.
  • Increased programming and attendance at EVPL Stringtown by 300%

Family Services Specialist

Virginia and South Carolina DSS
11.2009 - 05.2017
  • Maintained confidential records and documentation in OASIS database
  • Safeguarded children''s welfare through thorough risk assessments and timely interventions in high-risk cases.
  • Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
  • Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
  • Attended and participated staff meetings and training seminars.
  • Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
  • Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.

Volunteer Rape Crisis Counselor

The Crisis Center, Bristol, TN and New Directions,
03.1996 - 11.2009
  • Accompanied survivors to the hospital, and provided crisis services throughout PERK Exam.
  • Provided counseling to families, partners and spouses as desired by clients.
  • Maintained accurate case records for court and other proceedings.
  • Collaborated with police, purr and hospital staff.

Education

Bachelor of Science - Sociology/ Social Work

Mary Baldwin College
Staunton, VA

Master of Arts - Teaching

Mary Baldwin University
Staunton, VA
05-2001

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Project management
  • Project coordination
  • Program management
  • Motivational Interviewing
  • Data Collection
  • Crisis services

Timeline

Director of Outreach And Community Engagement

Sagrario’s Joy
06.2023 - Current

Assistant Librarian

Evansville Vanderburgh Public Library
10.2022 - Current

Family Services Specialist

Virginia and South Carolina DSS
11.2009 - 05.2017

Volunteer Rape Crisis Counselor

The Crisis Center, Bristol, TN and New Directions,
03.1996 - 11.2009

Bachelor of Science - Sociology/ Social Work

Mary Baldwin College

Master of Arts - Teaching

Mary Baldwin University

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Heather Owens