Heather Ozuna
Spring,TX
Summary
Passionate and dedicated social worker with 7 years of experience in direct practice supporting diverse populations and environments, with a desire to serve children, adolescents and families in clinical and non-clinical settings. Committed to creating a safe, empathetic, and compassionate environment for all served.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Contracted Program Facilitator
Connatser + Niksch Consulting, LLC
Houston, Texas
09.2023 - Current
- Plan, execute and monitor experiential-based programs focused on improving youth's outcomes for success post high school completion.
- Co-facilitate in-person therapeutic and psycho-educational groups with youth between ages 10 to 18.
- Provide in-person and virtual mentoring sessions to youth in juvenile justice system.
Director of Social Services
Legend Oaks Healthcare And Rehabilitation
Houston, Texas
03.2022 - 08.2023
- Assessed and met emotional, financial, spiritual, educational and social needs of residents within 125 bed skilled nursing facility.
- Collaborated with resident, family, and interdisciplinary team to develop and implement care plans and discharge needs.
- Cultivated positive, trusting relationships with clients, families and community providers to promote effective coordination of services.
- Interpreted and explained resident behavior to staff in manner that fostered understanding and respect for resident rights.
Direct Service Intern
Girls Empowerment Network
Houston, Texas
02.2023 - 08.2023
- Facilitated SEL based curriculum in school-based, group settings with youth girls between 3rd and 12th grade.
- Lead parent and student workshops consisting of 20 to 90+ participants.
- Provided education and navigated complex conversations concerning self-efficacy, emotional awareness, and positive social relations.
Forensic Case Manager
Harris County Senior Justice Assessment Center
Houston, Texas
10.2019 - 03.2022
- Provided forensic case management to victims of elder abuse and exploitation, utilizing multidisciplinary approach and successfully maintained high-volume case load of over 100 clients.
- Collaborated with law enforcement, Department of Family and Protective Services, UT Health, and other community agencies to successfully develop and implement interventions to ensure client safety.
- Prepared and maintained comprehensive, accurate and timely case documentation, including but not limited to assessments, services, correspondence, and case notes.
Assistant Program Manager
Thomas Allen, Inc
Edina, Minnesota
03.2019 - 09.2019
- Conducted presentations, team meetings, and 1-on-1 trainings to educate staff on company culture, corporate expectations, enhance team morale, and optimize employee performance.
- Identified gaps in training for new hires and created 8-week training program that addressed best practice procedures within case management field and optimized employee performance.
- Facilitated monthly case consultations and completed internal audit of case files to ensure compliance with state and county policies and procedures.
Long Term Care Case Manager
Thomas Allen Inc.
Edina, Minnesota
08.2016 - 09.2019
- Implemented comprehensive case management services for adults with mental and physical disabilities, maintaining average caseload of 45 clients.
- Coordinated home and community-based services to address client needs and reduce hospitalizations.
- Conducted in-home visits to monitor client progress and maintain eligibility for waivered program in accordance with state and local polices.
- Promoted to Assistant Program Manager position, due to demonstrating high performance, consistency, and reliability.
Education
Master of Social Work - Advanced Leadership Practice
Texas State University
San Marcos, TX08.2023
Skills
- Biopsychosocial Assessments
- Group Facilitation
- Child & Youth Development
- Program Analysis and Development
- Interdisciplinary Collaboration
- Team Leadership
- Conflict Resolution
- Strong Interpersonal and Communication Skills
Certification
Licensed Master Social Worker (LMSW)
Texas State Board of Social Worker Examiners
Application (#406024) pending as of 9/23/23.
Licensed Baccalaureate Social Worker (LBSW)
Texas State Board of Social Worker Examiners
License #68362
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Timeline
Contracted Program Facilitator
Connatser + Niksch Consulting, LLC
09.2023 - Current
Direct Service Intern
Girls Empowerment Network
02.2023 - 08.2023
Director of Social Services
Legend Oaks Healthcare And Rehabilitation
03.2022 - 08.2023
Forensic Case Manager
Harris County Senior Justice Assessment Center
10.2019 - 03.2022
Assistant Program Manager
Thomas Allen, Inc
03.2019 - 09.2019
Long Term Care Case Manager
Thomas Allen Inc.
08.2016 - 09.2019
Master of Social Work - Advanced Leadership Practice
Texas State University