Heather Paoloni
Akron,OH
Summary
With a proven track record at SkyWest Airlines, I excel in passenger safety management and providing exceptional passenger support. My expertise spans from ensuring flight safety to mentoring new RNs, highlighting my ability to lead and educate. Renowned for enhancing passenger comfort and safety, my skills are complemented by a strong foundation in patient care and education.
Overview
9
9
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
St. George, UT
01.2019 - 08.2020
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Helped guests locate seats and stow luggage in appropriate locations.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Followed safety, passenger and supply pre-flight checklists.
- Greeted passengers to assist in finding seating assignments and properly stow items in overhead or under-seat storage.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Adhered to company policies regarding security measures and protocol at all times.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Delivered onboard customer service including food and beverage service.
- Greeted passengers, answered questions, and directed them to their seats.
- Provided safety instructions to passengers prior to takeoff and landing.
Registered Nurse
Kent Healthcare Center
Stow, OH
01.2017 - 06.2018
- Provided patient care and education to patients with chronic illnesses.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Provided emotional support and comfort to families during difficult times.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Registered Nurse
Stow Glenn
Stow , Ohio
01.2012 - 06.2016
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Conducted intake assessments with patients and relatives to gather case history.
- Educated patients and families on health care needs, conditions, and options.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Education
Associate of Science - Nursing Leadership And Management
Fortis
Cuyahoga Falls, OH01-2009
Skills
- Passenger service
- Preflight briefings
- Passenger support
- Flight safety
- Passenger safety management
- Deplaning oversight
- Passenger guidance
References
References available upon request.
Timeline
Flight Attendant
SkyWest Airlines
01.2019 - 08.2020
Registered Nurse
Kent Healthcare Center
01.2017 - 06.2018
Registered Nurse
Stow Glenn
01.2012 - 06.2016
Associate of Science - Nursing Leadership And Management
Fortis
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Esraa AlhassanEsraa Alhassan
Cross Utilized Agent at SkyWest Airlines Operating United AirlinesCross Utilized Agent at SkyWest Airlines Operating United Airlines
Mitiku LittleMitiku Little
Pilot In Command at SkyWest AirlinesPilot In Command at SkyWest Airlines
ANDREW RINGLINGANDREW RINGLING
First Officer at SkyWest AirlinesFirst Officer at SkyWest Airlines
Hayley PragerHayley Prager
Lead Merchandising Associate at KohlsLead Merchandising Associate at Kohls